Went here for a quick bite and really loved the food. The staff was friendly and prof. We ordered Onion Rings, Fries. and a burger with veg patty. I love their hot as hell sauce along
Best place to taste a poutine around toronto, a very good staff and also a good environment đ It's a place that I will visit again when I come back to canada, certainly
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Ok - you ever been to a movie and you feel like walking out .... but you are glad you stayed till the end? If so, you'll get where I am going with this Review.
My bro-in-law lives in Burlington and has gone to The Works there a few times. On his "we have to go there" recommendation before the Jays game - we stopped by the downtown Toronto location; rooftop patio and all.
Loooong wait for the food, waitress needed to be reminded to bring us our drinks and water, burgers over-cooked, and overall less than stellar service. So, when my wife realized I tipped the waitress 20% .... she felt she had to say something. Ok, in my defence, we are on holidays and I was in a good mood .... beautiful weather, going to a Jays game, rooftop patio .... which is no justification to my (sometimes outspoken) wife/:)
It's what happened next that blows me away. My wife was a waitress herself and always looks for ways to help a waitress (and business) improve. She talked to the waitress herself. And then the Manager got involved and insisted she explain everything to him. He immediately insisted the entire bill be covered .... explaining that there have been issues at this (flagship/original) location and he had been brought in to help things get turned Wow! I live by the motto of - it's not the mistake, but what you do with it. We left with our bill covered, two copies of the Managers contact info and a "please give us another chance".
I have to give The Works a lower Rating due to the mess ups, but upped the Rating on account of the classy way the Manager dealt with us.
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