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5 Stars aren't enough. My day had been going down hill and it seemed to continue when we went to your Boston Pizza. Being diabetic we ordered Diet Pepsi. Our server brought them to us but they tasted a little too sweet. We asked to make sure and she assured us it was. A couple of mins later she came with 2 new ones from a different fountain. These ones tasted more like diet Pepsi.
We ordered our meal (Bacon Crusted Ribs). Bonnies came and it had a hair in it and they were a little cool. Mine was a little more than luke warm but edible. We told our server Alex about the hair and the coolness of the meals and she removed Bonnies plate and said she would get a new one. Then Kris Parr (Asst Gen Mgr) came over to apologize to Bonnie and offered me a new meal as well. I was satisfied with just a reheat so she took my plate. Then she came and offered us salads while we waited for the meals. Bonnie had one. It was deliciously fresh and crisp (I tasted a little).
Our meals came (I had new garlic bread, veggies & fries) and they were hot and tasted excellent! Bonnie can't resist Red Velvet Cake so we shared one of your small Red Velvet Cakes. Again, delicious!
My downhill day ended at the top. Kris and Alex went above and beyond to make our dining experience exceptional. In the end all Bonnie paid for was her Pepsi. The salad and our cake was even on the house.
A great big thank you to Alex and Kris for attending to us with concern, professionalism, and smiling faces. We'll be back!
We love this Boston Pizza! The staff are friendly and very accommodating. The food is fantastic and the service fast and friendly! Our family meets once a week and have always been treated well here. I highly recommend this location for any type of family gathering.
Our server Jasmine was so amazing last night! Most friendly server I've had in a very long time. She was super attentive and made sure we were happy with everything all the time, even when she started to get a little busy. She gave off the most positive vibes. Super impressed!!
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