I really liked this place when it opened, very good food and good service. The food quality remains constant, however, the customer service has gone downhill. Case in point - I had an unfortunate circumstance that happened at underdogs about a month ago, and hadn't been back since (won't post that here at this time). Decided to give them a second chance, and went in for wings today on their wings nite. Ordered several beers and two orders of wings, and found out (when I got the bill) that I was getting charged full price for their wings. Thought it might have been a mistake, but when I looked at the menu, they have adjusted their wing's nite hours to "after 4pm". Although I didn't look at a menu when I ordered the wings, there was no mention of the adjustment of time change for their special (to which I was accustomed). The waitress said that they made that change about a month ago. I mentioned to her that she should probably mention that to customers that are not looking at a menu and ordering wings (on a 'wings nite'), as they may not have been in there in the last month. Regardless, I paid full price (which used to be half), and am left wondering where 'customer service' has gone... not sure if I will be recommending this place anymore! Still good food, still good prices, just need to work on the customer service aspect of the business. This is a must in this city, and this sports pub is needed in this area, it would be a shame to see it disappear due to bad service and policies! I will return to see if things have changed... but three strikes, and you're out! - Update Nov 2017 Service has vastly improved... Been here several times and absolutely no problems! Has been a regular hangout for my group on Thurs afternoons (after work) for their wing nite! Manager comes around regularly and ensures things are running well. Keep up the great work!