This place stands out for how much it contrasts with the big box “pharmacy” format dominant in Canada. The place is the size of a small urban shop, clean and modern, with a single unobstructed path to the counter at the back. You’re almost always greeted by busy but attentive staff. Interior design says a lot about a business; big box pharmacies hide the counter out of view at the back of a huge building with the express purpose of getting you lost in a very intentional highly researched maze of products unrelated to the prescription you have in your hand. One prioritized your health while the other does not.
Service is usually great and the staff and pharmacists know me. They also do free same day delivery which I realize is not standard.
My only complaint is the lack of online tools or an app to manage and fill my prescriptions.
Only have used the online platform. Decent prices, especially with sales. Had an issue with receiving the wrong product in my order but the customer service was great. It was prompt and was resolved right away with minimal hassle and was given appropriate compensation.
Loved loved the Stanley Travel mug ♥️♥️
I ordered 12 Elmhurst hazelnut drinks here. Received it within 2 weeks. This is a product thst I cannot order directly through Elmhurst as they do not do deliveries to canada. Plus it is an excellent value compared to local stores in Calgary Alberta. Great service!
I've ordered from Well.ca several times and have always been very pleased with the service, delivery, and quality and availability of products. Deliveries are always timely/quick and sometimes little samples are thrown in with the order as well which has allowed me to try new products! I have recommended them to several friends and will continue to recommend to others in the future. Always a pleasant experience!
I've ordered from here a few times now and I've never been disappointed. My orders arrive in a timely manner, are packaged nicely, undamaged and usually have a cute thank you note tucked in there. Sometimes things I want are sold out, but they're usually back in stock pretty quickly. They are also one of the only places (that I have found) that carry the products and vitamins I like at a good price. Nothing beats the free shipping over $35.00 either. I'm also really excited about their papaya box! I think it's a great collaboration between them and one of my favorite influencers. Just makes me love ordering from here all the more. 10/10 recommend.
My family and I have ordered about 6-8 times from Well.ca, usually pretty standard on receiving items. My recent experience was amazing with their Customer Service team. They were sympathetic to cancer patients and helpful to those of us who need the flexibility to return or exchange items (unopened) especially during Covid and winter time. It makes all the difference when a company employs considerate people.
The Rep Breanne is wonderful and kind.
Thank you for existing and helping thos in need.
Sincerely
Vivian
AMAZING! This was my first time using Well.ca. With everything that COVID-19 brings as far as health uncertainties, isolation and longer than expected wait times, Well.ca provided me with vitamins/supplements shipped to my door VERY quickly. They were diligent in letting me know that delivery times could be affected, however I received my order two days later. The products they carry are endless and well priced considering what I pay when I go to the store. Thank you so much for the great service and quality products, keep up the good work!!
I had a delightful customer care experience with Emily! Not only did she resolve my issue but she went beyond my expectations to do so which is always a bit of a pleasant surprise. I didn’t ask for more but she delivered more. I like shopping with a retailer that empowers their team members to solve problems using their own judgement, rather than getting escalated up a management chain. They have a wide selection of sun protection products (what I was shopping in this case), and I found that they had more inventory than Amazon, (not to mention quicker delivery to Canada). If you’re like me, and are (always, in my case) looking for an alternative to Amazon, this is a good one for beauty and wellness.
This was my first experience with Well and I have to say I was very impressed. I don't leave reviews often however, the whole process was so simple and fast that I had to take the time to leave a review. The product selection and price is great and the shipping is really fast + they let you know where they are at in the process the whole way through. Will definatley shop hear again.
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