Second Review (July 2015)
Based on my experience during my first visit in March 2015, I decided to give this place another chance as I am quite fond of burgers, and wanted to see if this place could help me to fall in love with the idea of having a delicious burger.
When I came in here after our first visit, I found the staff to be MUCH more friendlier than they had been on our first visit. I also noticed that the two managers were more present, asking us how we were doing periodically, and making an effort to provide a satisfying experience (this was not noticeable during our first visit). They also made sure that we were content, asking me if I wanted a knife to cut my burger to make sure that it was cooked, and asking if we needed a refill on our drinks.
I also found that the food seemed to be much better put together then compared to our first visit. During our second and third visits, I had the Babewatch (avocado and Monterey jack) and Son of a Beech (avocado, beechhouse sauce, sundried tomatoes, and feta cheese) burgers. Each time, the burgers were cooked to perfection, as opposed to the first visit, where the burgers seemed to be red throughout the entire patty. I was impressed at the close attention that was put into making the burger much more enjoyable.
I also found that the fries were hotter (temperature-wise) with more flavouring, as opposed to the first visit, where they seemed to be lopsided-ends, thrown together at the last minute. My husband also agreed with me that the foodtasted better than it had on our first visit, and that it was much-more enjoyable the second and third time around. We also noticed that the atmosphere seemed more calm and peaceful, as opposed to rushed and scattered (we had come on a Friday evening for both of our visits).
Although I was initially upset with the food and service that we had received the first time we had dined here, I was glad that I had given this place another chance as they truly showed me how a good burger tastes. Based on my past two visits, I would say, with the utmost confidence, that the Works is one of the best establishments for burgers, and will highly consider it as an option for the future, whether on my own, or with others. Well done The Works, thank you for providing me with a great experience!
First Review (March 2015)
We had come here on a Saturday evening at around 7:00 pm for dinner. When we first walked-in, there were about three different groups of individuals waiting to be served at the front. We found it to be a tad crowded and uncomfortable however, after waiting for about five minutes, we were then asked for our name in order for the staff to find a table for us.
We then waited another five minutes before a table was found, which was a tiny two-seater table at the front of the restaurant, right beside the door and the window. It was quite cold where we were seated therefore, we had to keep our coats on the entire time that we were there. Also, the door kept opening and closing, which created a draft coming our way constantly.
Once we sat down, we had already known what we had wanted to order as we browsed the menu while we were waiting for a table. I chose the Ho Hum #1 Burger (a plain patty with cheese), along with French Fries. My husband chose the Gettin’ Piggier With It Burger, which consisted of a bacon and beef patty, loaded with bacon, cheddar, and onion strings. As his side, he settled on the Onion Rings.
Our server asked us if we were both okay having our burgers done ‘medium-rare’, at which we both replied ‘no’, and asked him to have them both ‘well-done’. He agreed, then went back to the kitchen to place our order. We both settled on water as our beverages, which arrived somewhat quickly once we had ordered them. However, the waiting period for our food items was unacceptable.
We had waited for at least thirty minutes for our food to arrive. In that time, our server, nor any of the other servers, came over to apologize for the long wait. I had to flag down our server in order to get his attention to ask how much longer it would be. The tables around us were filthy, and were not cleaned for at least twenty minutes once someone had left.
The table behind us had two large dishes of fries that were stacked up on top of each other, which sat there for at least twenty minutes until they were finally cleared away. We were shocked and appalled at how dirty the place was, and how disorganized the service seemed to be. We understood that they seemed to be ‘backed-up’, as our server mentioned however, at least apologize for being backed-up, which didn’t occur NOT once throughout our entire stay at this establishment.
Once our food FINALLY appeared, we were glad to see the items as we were starving at that point, and had waited far too long. When my husband bit into his burger, it was RED on the inside, which was NOT what we asked for. We then flagged down someone who had finally came to clean one of the dirty tables in our vicinity, and told him that our burger was red, and we weren’t too pleased. He then told us that the burger should be red as it was bacon. We then proceeded to tell him that we had asked for it to be WELL-DONE, and that the burger should NOT have been as red as it was.
At that point, our server finally appeared, and we told him that the burger was much too red, and he agreed, then said that he would redo it and that it would take only two minutes. We weren’t too pleased at that point, and were even tempted to get-up and walk-out. Nevertheless, we agreed to having the burger cooked again, which took about five minutes.
Once the burger came back, it was still somewhat red but not as red as it was the first-time that we had received it. Our server then informed us that it was still red because of the bacon however, that it was more cooked this time-around than beforehand. My husband said that the burger was good, but that the patty was dry. I agreed with him as my patty was also dry, despite the ketchup and mustard that I had added. Also, the French Fries were pathetic; I had received all of the ends, which were withered and dried-out, and they were COLD. My husband said that the Onion Rings were much too greasy, and he wasn’t even able to finish them; they looked to be drenched in oil.
Once it was time to leave, we flagged down the hostess as she was walking-by our area. We told her that we had wanted the bill. Our server then came to our table, and gave us our bill, minus the Gettin’ Piggier With It’ burger (the undercooked burger), which was good on their part. Therefore, our bill came out to $14.56, which consisted of my burger only.
To avoid having to wait another thirty minutes for our server to come and grab our payment. I walked to the area where the servers were putting in the customers’ menu items, and asked another server where we could pay for ourbill. Our server then appeared, and processed our bill. Not ONCE did he apologize for the slow service, the undercooked food, and the dirty atmosphere, all he said was ‘have a good one’.
Wow, have a good one? Honestly, that was the only thing that he could say? I certainly will be having a good one, but NOT at this establishment EVER! Will tell others of my horrid experience, and will certainly never return.
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