Went here on a Tuesday evening and it wasn't very busy but if they were any busier, the noise level would have been unbearable. So we got lucky. The place was cold so I kept my coat on (it was only -6 outside). The service and food were both great. They noticed that this was our first visit so they explained how and what to order. Our server (the owner, I'm guessing) even made us a special sauce which was delicious.
It was my first time eating at Chili Hot Pot. I had the lamb broth which was extremely spicy. I wasn't a huge fan of it but if you like spicy food then you might enjoy it. My friend had the chicken wine broth, which was really good, slightly on the sweet side though. There was a lot of different meats to choose from. The dumplings were really tasty and full of flavour. They didn't have a lot to choose from for vegetables. The staff were extremely friendly and helpful!
There were a couple things that I found odd:
1) Instead of putting in more broth, they'd add in hot water into your existing broth.
2) The sign outside the building stated that it was 20% off after 9pm. But I heard a worker say on the phone to a customer that it was 10% off after 9pm. However, we were there between 10-11pm and we still got charged full price.
The orders are quite large so order with caution!
Great service and pretty tasty hot pot but the place is too small for me. I like that they have the split pots so that I can have more choice with soups, there's also tons of variety on the menu which is great. However, the atmosphere itself was too crowded and hot for me.. I felt uncomfortable eating. If I were to come back, it would definitely have to be during a time where it's less busy. There is also a lack of parking so it'd be a good idea to plan ahead.
An error has occurred! Please try again in a few minutes