I've only been going for a month but the staff is always above & beyond nice. Probably a different girl each time. I did go once where I guess the membership system was down, the girl working was super nice & sweet considering this other customer was be littling her! I felt bad. I should have stepped in and just said ITS NOT HER FAULT A SYSTEM IS DOWN. I've worked retail before. Computers don't always work. The girl was doing her best, I guess her boss was on her way. But this customer mind you prob early to mid 20s acting liek a Karen ripping this girls off. Kept yelling I'm not waiting 20 mins to tan, considering it's normal to to have to wait sometimes. This girl has no sympathy for the girl working. She kept saying she had no experience, how bad she was at her job. The only staff girl working, she was doing her best. She wasn't getting mad back. She actually looked sad. They have a sign yelling at the staff won't be tolerated. Yet even reading these reviews. These ppl sound so entitled. Don't blame the staff, go to corporate if the machines are broken. The staff are just minimum wage employees trained to do their job aka check ppl in. Not fix the machines themselves. If the computer system isn't working. Oh well! It's not the end of the world is you don't tan for 1 day. But reading these reviews & the time I've witnessed a YOUNG girl throw a fit over having to wait 20 mins to tan when was out of this other young girls control. It saddens me how low our society is. You can't even trust reviews because a lot of the time it's ppl who are delusional in their experience & were the 1s in the fault but most reviews are rewritten by Karen's these days. Trust me I witnessed a 20 something year old throw a fit while the staff looked scared & kept calling her boss. She kept checking the system too. She ended up finally getting the girl a bed. But what the girl was asking her was basically for free mins! Which if you've worked retail sometimes you can get fired for! Unless you have approval. But this girl didn't wanna wait for that. Like I said I've probably gone 5+ times usually a different girl. ALL completely nice, helpful right away. Said thank you & have a nice day etc... if you're rude to staff, you shouldn't expect them to be nice back but again in my experience the girl just looked scared/sad not mean or rude. She was doing her best, while this girl yelled at her. Honestly I would have stepped in but I thought this 20 something year old would have taken a swing at me honestly lol thats how angry this CUSTOMER was over having to wait 20 mins! So be careful reading the reviews.