Food: 5/5, Service: 1/5 (we had to wait atleast 30 mins before we were finally given the bill though the place wasn't even packed), Overall: 4/5. .
Great for take out, a little busy and loud to dine in. The service has always been alright, typical of a Swiss chalet. The ribs are tasty and I often order them as comfort food.
In general I like Swiss Chalet. Their rotisserie chicken is usually done well, and their sauce is flavourful. However, when they try new things, they have to be careful.
Today I tried their new Chicken Parmesan Sandwich, which is "hand breaded". For me it was a bit overcooked and dry. Fortunately the tomato sauce added some moisture back into each bite.
Great location - never busy. Great food, great location, I'll be back !
![Zomato]( "Recensione")
Some Service Kinks To Work Out. I don't want to write an in depth review of Swiss Chalet, because I figure most people know what they serve and are more just looking for a location rather than knowing how good it is.
For those that don't, you must not be from Canada :), so I will lay it out like this; Go there for the chicken (maybe the ribs), their chalet sauce is what people remember about it (personally I love it), and they are extremely cheap for a decent meal.
Why I wanted to review this place is because I have had some spotty service issues, but in the end the situation has been rectified.
Depending on the server, some of them are really good, while others you don't see in between ordering, when the meal comes out, and when they clean up. I have complained about the service on their survey that you do online that comes with a confirmation code on the meal receipt. When I have complained the manager was quick to respond to the survey and offered to help rectify the situation.
It's hard not to get mad when you are not being served to your expectation, but unless its consistent, I like to give places another chance. If the manager is willing to go the extra mile to keep you as a customer, I can appreciate that.
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