Harvey's

I am a georgina resident and myself and my family have been coming to this Harvey's and Swiss Chalet location for as long as I can remember, sometimes twice a week. For the most part our experience with service and the staff is always pleasant and helpful. Does it get slow, busy and have we had a missing or incorrect item over the years? Yes, of course but having worked in the service and food industry I am very understanding to these things in knowing IT HAPPENS and anytime this has been the case it is always rectified with a smile. Working in the service industry is and can be high stress, high paced and tuff. Having said that, I believe in giving credit where due. We visited for lunch on the day Roger's went down and I would like to say it was surprisingly busy. Our food was hot, delicious and service was great considering everything happening in Canada that day. There was a young lady who came around from the back as it was busy and things were slowing in service and this needs to be said; watching her do her job and get the customers served and things moving is truly something to be admired. She took our order, she topped our burgers, made my son's slushy and milkshake, got my fathers swiss chalet, did it with speed and a smile, even went as far to tell us to take a seat and she would bring out our fries and onion ring(which were delicious) and brought out pretty quick. She went more than an extra mile and not just for our family, she was attentive and helpful to all the customers there weather they were dining in, taking it home or in drive thru. She went to all the other staff members and attentively asked them "what they needed" and got all of their orders moving too. She came up from the back and took complete control of a busy situation and was helpful to all. It wasn't just our family who noticed there were a few of us at that point who were collectively discussing the showmanship and leadership she took of a busy situation. A gentleman who had ordered after us did mention that she had worked at your location before and had just recently returned and she had always been on the ball as he put it. His wife was saying that a couple weeks ago she had helped serve their big party in the dining room and was just as wonderful doing Swiss Chalet as Harvey's and she seems to be on both sides. In all, what a wonderful addition to have to a team. Its not often in today's world that you still come across young people with true pride in the service they are providing and it really does make a difference to your dining experience when someone truly cares. As we were leaving we spoke to another staff who told us the girls name as I noticed that you don't have name tags anymore I wanted to make sure when writing this I could address her properly, On behalf of myself and my family We want to say, thank you Trish for making our visit 110% God bless.