The ice cream was good. My husband got one scoop of caramel and licorice and found the taste too mild...we liked that you could get a large and try 2 flavours. The service was friendly but there may be some work required on organizing...we were 2nd in line in the pickup window (already ordered and paid) and the man in front of us was eating his ice cream and was half way through and understandably getting a bit frustrated but he still didn't lose patience and finally knocked on the window and said my wife is just waiting on a soft serve. It came out fairly soon after and then we waited another long time for 2 large plain cones...we just couldn't figure out what they were doing back there...it can't take that long to scoop out ice cream and there was 2 working. One taking orders mainly granted but the soft serve then ours took a long time and we were all next in line. Then when it came it was dripping as they handed it to us and we had to race to eat it and it dripped quite a bit on our hands and clothes. I don't know if the freezers aren't cold enough? It was a warm day but very overcast (August 13th, 2023), so it shouldn't have melted that fast. So good ice cream but some organizational issues to work on for sure.