My Cutwater cb32 boat fridge stopped working within its 2 year warranty period. The Coq. Nova Kool service dept. not only resolved and repaired the problem quickly and efficiently , Mark and Service Mgr. Max , worked as a team to provide friendly , no hassle, helpful service ..... I wish all companies provided this level of quality service . A pleasure to deal with ... Highly recommended!
Nova Kool is great! I called them a few times for advice on a marine fridge and they were friendly and super helpful. I bought/installed the fridge - so far so good - as advertised. Their service stands out more than anything and I feel that if anything ever goes wrong they would go above and beyond to help resolve it. They seem to have an old fashioned customer centred culture which is becoming rare these days.
Bought 3 yrs ago a double door fridge freezer and a week ago it stopped working and I determined that the power control unit was defective and called these guys and bought a new controller and week later I installed it myself with help novakool included a YouTube video how to do.. just amazing the service
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