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Went here with a group of friends for all you can eat for lunch. This place was a decision between here and magic sushi, and I am very glad we went here instead. There seemed to be a lot of options for all you can eat lunch, and the price seemed okay. I like how the server would bring our orders as it was made (we would order between our group 6-8 things at once, and receive them half the order at a time as they made it) so we did not go long periods without food. However this did make it hard to gauge how much food to order, as we did forget about how we ordered a roll or two that came out later. The quality of sushi seemed quite good, however rolls with wasabi seemed to never have enough wasabi in them, and we were never given enough wasabi or ginger with our food. Towards the end of our meal it seemed like our orders were taking longer to come out; I am not sure if this was the establishment trying to limit how much we ate or if they were trying to convince us to leave, but it was noticeably slower and no more patrons were entering the restaurant it seemed.
Great option for those who want all you can eat sushi/japanese food and don't want to trek all the way down pembina (IGI). REALLY good beef short ribs, I could justify the all you can eat price alone if they would let me order a whole plate. The sushi is very good for all you can eat, but the sushi rice is not as soft/fresh as other restaurants. The sashimi is amazing as well...
If you're hungry, THIS IS YOUR SPOT! For a reasonable price, sushi gen offers an all you can eat with an intense variety of sushi and sides! I love coming here, I never leave this restaurant unhappy!
Grabbed an order of takeout and ordered a combo box with a couple rolls, salad, and soup. It was fresh, tasty, and worth the price! I have heard horrible things about the service but since that wasn't an issue for me, I really enjoyed the experience. Way too much food for just me.
Apparently the prices were raised and not advertised so I'm a little upset about that because I ended up paying more than I was expecting but the value was still there regardless.
I'd order again!
It's super close to my work, so it makes for a nice lunch break to run down and grab a roll or two and salad! Always quick and right in the budget!
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Slow Service - Uneducated on food allergies. We really enjoyed the food and the presentation, however the servers are not interested in ensuring we are having a good or timely experience.
The first issue we had was explaining my mom's gluten allergies, the first server didn't understand english at all. She then asked another staff member to come speak with us, he also did not understand what the allergy was and asked us to spell "wheat"; We were explaining that anything with wheat flour will contain gluten. Eventually I had to tell him what ingredients typically contain wheat, it was very confusing and frustrating. The second issue was getting actual service and ordering our food. All four of us opted for the all-you-can-eat menu. It took some time before the server came to get our first order. Once our food came they did not provide us with another order sheet and did not come back to check on drinks or the food. They also never once asked us if we wanted more to order food. This happened consecutively as we made multiple orders, I finally had to go up to the front of the restaurant and request a new order form and more tea. They actually seemed confused. The experience was so frustrating, and my brother was actually getting angry because he needs to be fed in a timely fashion. The long waits between food orders and asking to get service must cost the restaurant so many sales. We had to sit there for so long to get enough food and spent very little on extra drinks because no-one came to ask us if we needed anything. Also just as we were leaving a couple came in to eat and asked us about the wait times, we told them honestly the service was rather slow and because they had somewhere to be within the hour they walked out to find a faster food source. Despite the fact that the food was prepared well and the food quality was excellent we would be hard pressed to go back anytime soon.
Good Food, Horrible Service. I have been to Sushi Gen a few times, both for lunch and dinner, and have always enjoyed the food. Personally, I don't eat a lot of food so it is not worth ordering off the all you can eat menu. I always order from the regular menu, pay about $14 and am satisfied with the amount of food.
While I have never been disappointed with the food quality, the service has always been bad. I have had a great deal of difficulty ordering several times (one waitress didn't know what a California roll was) and have had to return food that was made incorrectly. The waiting times to order and receive food have also been an issue. We once ordered chicken balls, and though we asked 4 times throughout our meal, we did not receive them until almost an hour later when we were ready to leave.
I return to this restaurant because I enjoy the food, but the service only gets worse each time and so I think it is time to find a new sushi place to frequent downtown.
Great food! But bad customer service. Only 3 servers the whole night and it wasn't for their dragging on with time and slow customer service, we wouldn't have reached the 2 hour limit.
Was sceptical about an all u can eat place. Great food! Will be returning for sure.
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One of my favourites in the city!. I was so surprised that this place has awful reviews on Urbanspoon that I had to chime in with how great I think this place is! The all you can eat menu is great for sushi beginners, but the menu is too large for descriptions so if you're wondering what's in something, just ask the waiters! If they're not 100% they'll go ask the chef, and on a slow day once the chef even came to our table! By the way, I've never had issues with inattentive service at Sushi Gen. We usually make two orders from the menu when we go, the first one is usually sashimi and appetizers and the next is sushi and other items.There's almost constantly a dish our group has selected coming out of the kitchen this way, and the server usually checks our drinks whenever they're dropping something off too. I believe there's a 2 hour dining limit on the AYCE, but we've never had an issue reaching the limit.
The sashimi is always a great choice (My favourites are butterfish and salmon) and their hand rolls are always fresh and crisp. If sushi pizza's your thing, Sushi Gen makes it well! The "crust" is usually pretty crispy and not greasy at all like some places can be. In addition to the great sushi staples on the all you can eat menu, it also has a huge kitchen menu with tons of tempura dishes, katsu and stir frys!
I come to this restaurant pretty often, and it's been consistently good. I think there was one time (Out of several) that it wasn't as good as it normally is, but it wasn't offensively horrible or anything, just an off day, which happens at any restaurant. Someone else had a complaint about not being seated near their fellow white people too. Why is that a problem for non-racists? Oh, wait. I guess a better question would be why, as a racist, should you be entitled to enjoy japanese food?
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