Thai Express Restaurant Waterloo

I got takeout at Thai Express (on King) on a weekday for dinner and thankfully it wasn’t too busy. I’ve been trying to a go a few times but they were always closed, their hours are kind of weird so I hope they can update it on Google. My favourites from here are the Pad See Ew with beef ($14 after tax), that is what I got this time. As well as their Pad Thai and Basil Fried Rice. This location is the most consistent for me, their noodles are cooked well, their sauce isn’t too salty and their beef is tender. I’ve tried the Pad See Ew from the Fairview location before and it was drenched in sauce and was way too salty. The dish I had today was very good. Their portion size is pretty big even though it looks small in the container, they really pack it. It usually takes me two meals to finish one container. The person that served me was very nice and they finished cooking my food in less than 10 minutes. I stood there and waited, it’s always so fascinating how fast they are. This is just a side note but I think that oftentimes there is a language and cultural barrier/difference that can come across as rude in Western standards, but many traditional Asian restaurants have waiters that just don’t talk too much to you because they don’t know how to. And at times their tone can seem rougher when they are translating from Chinese to English. I understand that Thai Express is a chain so perhaps they should adapt more to Western standards, but I also hope that customers can keep this in mind and be a little gentler before jumping to anger. At the same time I am not dismissing those people that had a negative experience, the owners may not know how to communicate their emotions properly when they are frustrated/ when it gets busy so that is something they need to work on instead of taking it out on the customers. Overall, the food is good but there are definitely things to work on like their hours and customer service.

This is the best location in all of Guelph and the region. They do Thai food right. The staff are friendly, they remember their customers and their orders. They make note if you have food allergies such as celiac/gluten and will advise if a dish contains gluten... the staff here are not only very good at making their items they are good at making you feel appreciated as a customer. Parking is a bit of a stress here, but we manage every time.