Friendly staff are very knowledgeable about the products and teas that they carry. This location has a cozy and fun environment with seating near the large windows to sit and enjoy a brewed tea. This location is a great community partner and frequently supports local charity and wellness booths which helps you feel good while supporting this quality Canadian business.
Overall this is a pretty great location. Just about any store in uptown Waterloo has a special charm to it. Specific to this store, they have a decent amount of seating making it a really great study spot (Free Wifi too). The staff are very knowledgeable and are excited to speak about tea which makes the experience very special. However recently I was served by a woman who was very dry, a tad rude and did not seem to be very excited to speak about tea. This kind of took away from the experience. Overall, great tea, great location and great staff (most of the time).
I really love coming to this store. The girl that usually helps me is always friendly and giving me the insights on whats new while not being too pushy. She makes sure you get the best product that is suited for you. It is clean and I always get served quickly. They are efficient with sampling and just an overall nice store to go into.
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