I had a issue about a month ago that left me not really wanting to return, it was the first time in years if attending the Timmins location that I ever had an issue with the service, I went through the steps of leaving feedback through the online form on the website and hadn’t received a response. Decided to give the restaurant another shot about a month later and again faced another issue with the same staff as previously. This time I called the issue directly to inquire about how this issue could be handled and I spoke with Joanne she was helpful and attentive and reassured me that she would communicate with her staff about the importance of the issue as well as properly preparing the menu items. I would was skeptical about attending this location again after the first issue even though I’ve been a longtime customer for years and today I was concerned again but gave it a shot, todays issue was lesser than the initial issues but still frustrating. I decided to call the restaurant and I am very pleased with the customer service I received upon talking to Joanne I am very happy that she is attending to the issue and no longer feel skeptical about attending this location in the future as I now know that I can reach a knowledgeable attentive staff person if there is any concern or issue with service in the future.