Hambrgr

Many people I know have been raving about this place since it opened so this afternoon, my partner and I headed downtown to find out for ourselves if it lived up to the hype. We were seated and served very promptly and the staff was friendly. My partner doesn’t eat animal products so he ordered the original burger with a meat-free patty and vegan-friendly bun. When our food arrived, he was mistakenly served the original burger without any of the modifications as well as a side of garlic-parm fries he didn’t order. When we informed our server of the mix-up, he was very apologetic, immediately removed the burger from the table, and left the fries for us (me) to enjoy free of charge. At this point, we were a little skeptical. Very shortly after, our server came back with the correct order and before leaving us to enjoy our meal, he said “by the way - we’ve taken the burger off your bill”. I couldn’t believe it! Not only did they correct their mistake in a polite and timely fashion, they also weren’t going to charge us for it! Very few places would handle a situation like this with such integrity and, quite honestly, had they just replaced the burger it likely would’ve left a bad taste in our mouths and we might not have gone back. Excellent business practice and excellent customer service. Not to mention, the food was insanely good. We will definitely be returning the next time we are in need of a good burger.