Sluurpy > Restaurants in Richmond > Tim Hortons

Review Tim Hortons - Richmond

Ron “ronskidude”
This has been our go to stop whenever we go to my uncle. The place is clean and all the crews serve with a smile on their face. There's a wide selection of pastries and coffee available. Seating is pretty good too, I've never seen this place full except during the morning (which is understandable). Parking space is not gonna be a problem since this is in a Plaza so park anywhere.
Gerald Chan REALTOR
I’ve created a little ‘me time’ for myself on Sunday mornings at about 6am. This is my favourite Tim Hortons. It’s friendly, bright, and I’ve found a spot to do my weekly journal.
Jim Fong
Worse walk-in service EVER!! Don’t use it if you have a car. Service is SLOOOOW! 😴🥱😴 Used their walk-in service because the drive-thru was 12 cars deep. The 12th car in the drive-thru was a Silver Honda Accord. I was the third in line at their counter. By the time I got to the counter to order my large double double, the Honda Accord was already at the drive-thru counter and driving away. Waited another 8mins after my order to even get my coffee. Total time from walk-in to walk-out … disappointing 18mins for one coffee. Advise: Don’t use their walk-in service if you have a vehicle.
Chris Pattullo
UPDATE: 9 staff during breakfast so not inner staffed, but still issues with massive delays. Menus all broken for a few weeks as well. Nice staff, but either under staffed or *very* slow since the start of 2022. Disproportionate focus on drive through in the mornings (i.e. 3-4 cars serves for every in-person guest served). Standard level of food and coffee you'd expect of a Tims. Not great, but not terrible.
Stephanie Zhu
There is an Asian looking woman being very rude… They screwed up my order(which is very common and acceptable in a busy morning), but when I came up to explain, she rudely interrupted me saying ‘it’s not your order’. A minute later, she shouting at me asking ‘is this you order?’ Would be much better without this kind of stuff!
Ile Ana
I am a regular to this location and it is a constant disappointment! Their drive through has 2 lanes and there is always one closed. The drive through typically takes a good 10+ minutes to go through. They never have a full selection of doughnuts and regularly only have maybe 5 different kinds only. In summer their cold drinks machine breaks and they don't bother to put up a sign or notify the 7+ cars waiting in the drive through. 8 out of 10 times this location is a terrible experience!
Jaskamaljot Singh
We Ordered ice coffee and croissant. Very happy and satisfied with the service of Kiranpreet. We request for less ice and to warm the croissant. She followed instruction and we got amazing coffee. Thank you for your service kiran 😊
Jasmine Broeder
I work at the Canadian Tire across the street and come here all the time, recently I've noticed Aman, who has been incredibly helpful in getting my mobile orders completed and helping out with any issues or problems. She really improves my customer experience every time I visit.
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