Review Ben & Florentine - Quebec City

I don't like to write harsh review because I'm working in public as well. I know how difficult and abrasive it is with clients sometimes. I'll try and give good pointers so you can improve on things. First we waited for a long time at the front, but this one is a no-brainer really you're probably short staffed and I understand. Second, this is where you can improve I think, we had one single cup of coffee at the beginning and no refill, for the entire duration the server never came back. Again I know you're running around and you're short staffed, don't take it personally. But as a customer experience for breakfast we literally had 2 sips of coffee it was not great. Food was very dry and uninspired, my mom had the Croc Monsieur. It was basically just a bun with an egg and some meat. No sauce, nothing to make it taste special or good. With the lack of coffee for the entire experience I must say it was hard to swallow for her. Again I don't want to be negative just trying to give you an accurate feedback. I had the Special Brunch (i think its the name). Sausages are great and perfectly cooked, the beans are tasty loved the beans! Potatoes were okay but very bland without sauce or anything special. The potatoes were perfectly cooked don't get me wrong but it was missing something special or unique like some sauce or spice. Eggs were very not great in both cases, tiny and burried near those boring plain potatoes, it felt like price cuts.. id pay 5-7$ more for my plate and get me some normal size eggs with sauce. It's supposed to be the star of the show, your restaurant is named "Eggsquis" guys.. those tiny little things were absolutely disappointing for a breakfast restaurant. This is the first place I would focus my attention to improve.. Thanks, i hope you guys will be around for years to come and improve on the menu. I love your restaurant ambiance and your staff is friendly.

Always fantastic service. Busy, but it moves at a good pace. The food is super good !

When ever I have to come to quebec city I have breakfast here if you have not tried it yet it is a must service is awesome even during the pandemic awesome food!!! And staff all I can say is wow they are all awesome

Great place for breakfast and lunch. Reasonable prices and excellent service

Food was so good, and great value for them money. I can also say that they have some of the biggest crepes I've ever seen.

Great food and fast service. Very friendly staff. I love the fact that they leave the coffee pot on the table and you can serve yourself when you are ready. I also think the price is really good as well for the quality of service and food! People here were very nice. Our waitress didn't speak very good English, but between me speaking some broken French we got through. The food was good. It wasn't something that was very different from any other breakfast place I've been to. I would definitely go back.

Always good food qnd at a resonable price !

Super wonderful place for early or late breakfast. Service was a little long but understandable with the clientele lining the inside. This place runs like a well oiled machine. I believe the controller was Josieanne but what fantastic super service.This woman I'm sure is an asset to this business Our waitress was Lorie B. Food and coffee as well as juice was undeniable superb ordered a #6 turned as well as a omelette Campagnardre, received it fast and hot. For the number of people eating and waiting noise is not a factor. Prices are reasonable to great. For myself this is probably what of the finest breakfast restaurant that I have enjoyed in the past 5 years. Hats off to the staff, chefs and owner.