Vivek Jain
Got beyond burger with buy one get one free offer. Because of the offer I thought of trying it out. It was my first experience with A&W. It was a take out. They kind of made a mistake with my offer and I realised that when I got home. I called them, they were very friendly in understanding and ask me to come back and get the correct order. I picked up my correct order with no trouble at all. Burger was fresh, lettuce was crunchy, taste was good. Portion size was good. I'll go back.
Joan Javier
I ordered BLT Chicken Burger combo and paid $15 for it. And this is what they gave me. I called them and they keep on telling me they can't hear me. At 3rd time I called they said they get back to me after 24hrs so that means I will wait 24hrs to eat. This is ridiculous!!!!
Chris Keirstead
Visited on May 20, 2022 around 11pm.
This was my first time not ordering through the drive through at this location.
This was the dirtiest restaurant I've ever visited.
Bathrooms were disgusting.
Front counter looked like it had not been cleaned in weeks.
The area were the kitchen passes fries and burgers forward was completely gross. Old grease streaks bits of food etc. Never returning!
Sadaf Khan
The new manager on the weekends is very efficient. He knows how to keep the orders running and is always prompting the staff to do their best. When he sees that it is busy he comes to rhe cash himself to help the customer. My coupon was not working. He tried to help and gave me a discount.
Ruth N
I got the new Nashville chicken with no sauce on it (that’s not how I ordered it). It’s new of course so I didn’t know it came with sauce until people told me otherwise. After reading some poor reviews It seems like this happened before! So if you don’t want your food to be messed up/missing
don’t come here.. If it’s a simple item sure.. I will be ordering from other locations in the future!
Mark Padgham
Big fan of A&W and their food. Unfortunately their newest product called “ Best burger ever” was probably one of the worst burger’s I’ve ever had. Greasy visually unappealing and flavourless. That being said, staff and customer service at the heartland location always top notch. I will go back again , just won’t be ordering the BBE.
Saby Multani
I ordered a burger combo with poutine and especially I asked to add extra gravy in poutine.
Instead of adding extra, I didn’t even see a spoon of gravy in it which spoiled my dinner. And this is not the first time, it has happened to me three times at this location.
It is clear that worker isn’t paying any attention to the order. Owner really need to discuss these concerns with
their team. Customer is not satisfied ….
Rising Son
Ordered Nashville chicken sandwich, onion rings and root beer $15.80
Wholly that expensive!
The pickles in the sandwich tasted disgusting and the chicken was way over cooked. The flavour was good but that’s it.
The onion rings didn’t taste as good as they usually do.
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