I have a love-hate relationship with this restaurant. They're not very fast, they're not very observant, they've messed up my order on multiple occasions. However, they're very nice and are great with customer relations and therefore retention. The fact that they know my face and order always makes me want to come back to the point where none of the other issues even bother me at all anymore. They're also very obviously overworked and stretched as thin as possible due to the company's top management sacrificing quality in order to squeeze as much money out of their operation as they can before it becomes illegal.
Stopped into this local Tims for a geocaching event. The staff was friendly and familiar with their customers, accommodating, and a pleasure to deal with. The usual, fresh food expected from any Tims. The only thing that I could say isn’t perfect, (which isn’t much) is that I do notice that many of the Tims these days always seem to have some of the doughnuts and pastries out of order in the display case. The list cards don’t always match up with the right treats. This one had the same thing, but still a solid Tims.
Ladies and staff are great here but they ru out of stuff early and stop all food aside from donuts etc after 8.
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