I live next to superstore and love their price matching, easy to navigate around store. Today I called because I was at the east location but they were out of a product that I only get from either store because I’ve never seen it sold at any other store. Specialty donuts my son can eat and my gluten free friends. It’s not a huge deal but just a reminder how valued time is, I waited ten minutes on the phone to be passed from person to person to finally have a person who said she doesn’t think they ever sold it. Which is fine because I wasn’t even annoyed, it’s a strange name and barely heard of unless you have all these dietary needs. I politely said ‘no I buy it here only so I know it’s been sold here,’. She says she’ll look and not even seconds later says no she doesn’t see it and hangs up without another word as I was trying to say thanks for checking. It makes people’s day to know someone put some effort in to help. I don’t appreciate after all that wait to literally be dismissed and then hung up on. How can I even assume she actually looked for the product? Remind your employees that even phone customers deserve to be spoken to kindly and using up their time to make the call.

I would like to thank Cole in the bakery department for your great customer service.. I was relieved when you told me there was more sourdough bread in the back. You sliced them up perfectly!!! You are a friendly young man and have a nice smile!! Kudos