Dairy Queen Grill & Chill

I always thought the only fix for a bad day was an unhealthy amount of ice cream to drowned the pain in diabetes. Turns out exceptional customer service is just as effective in brightening your day. I need to apologize because I forgot his name, the assistant manager here, I believe it was Isaiah? (Will update accordingly) this man needs to be running this place by the time I come back. I walked up to the counter broken hearted and beaten by a rough day and when he asked how it was going, I thought for moment and said “awful, that’s why I’m here.” He smiled and said that I’ve come to the right place and he couldn’t have been more correct! I placed my usual order and thought to myself “I need more”. Now, the custom order I was about to place, I’ve tried to place in the past to no avail, employees “weren’t allowed”. Now, I was never asking for mountains to be moved, just a little combination of two magical items…let’s call it, The Split-Fection. Isaiah smiled and said, “yeah man, I can do that….what if we add (secret step)” and had to take pause, not only did he not hesitate to create this delicious custom order but he even thought of a way to make it better! This right here, this is true customer service. Within a minute, my order was ready to go and I happily sunk into a seat ready to wash away my sadness. But I realized, this simple interaction with such an outstanding employee already made me feel better and the ice cream, as amazing as it was, was no longer needed to make me smile…but I ate every bite regardless because it was pure art! So DQ, you keep this man or board and see that he’s well looked after, he’s a dying breed of people that still care about their job and knows what to actually offer the customer for a truly good experience.

Eating my lunch here now. Good fresh food, very clean. Lots of seating. Good job Darshan and the chef back there too

Best DQ service I had. Honest & customer- focused staff. Maybe it’s the owner & management?

I wanted a bacon cheeseburger, it was made hot and fresh. Filled out the online survey from the receipt while I enjoyed it and received a free Dilly bar for my efforts. The restaurant was clean with plenty of seating.

I go here all the time close to closing time, the guys that i always see (Amit, Darshan and Mike) always say hi hows it going and say have a nice night when I leave and it feels genuine and i know these guys just wanna clean up and get out of there. Smart hiring manager to hire these guys, give them a raise or a bonus or something; their customer service is off the charts.