In short: great staff, nice atmosphere, really tasty food and good drinks! I took my wife to the Keg for her birthday. I called ahead and made a reservation and asked if I could bring a candle and flowers to set on the table. They said no problem but I need to provide the vase, and the candle has to be unscented and I had to provide something to catch any wax dripping if it wasn't in glass already. I dropped them off an hour early and when we arrived they had the table next to the fire set up with the flowers and candle lit. She loved it. The staff were all genuinely nice and happy to make our night special. We ordered drinks and waited for the food to come. My wife's steak was done medium well as she asked but mine came well done instead of medium well. I mentioned it to our waitress and she apologized and went to put in a fresh order right away. The manager came by to apologize and made sure I would be comfortable while I waited for the new plate to come by offering an app or drink, anything I'd like. My new plate came and was done perfectly, they took care of the tab for my meal and drink and apologized again for the inconvenience. This is actually our second time coming to this Keg and each time the same thing has happened but despite it we'll be back again because the staff are genuinely warm and friendly, they will do anything to make the night special and if anything goes wrong they take full responsibility and don't make me fight with them or feel stupid like offering just a simple desert to make it "okay". They know I've come here ready to spend good money on not just a nice atmosphere, good service and delicious meal but all of those things together. And when something goes wrong and I'm now sitting across from my wife feeling left out watching her eat, they know it's not a great feeling and they immediately go the mile to make up for it as fast and best they can. And that's sadly rare in the restaurant industry and it's why despite some things not going well, my wife and I will be back again.