Review Nao Sushi - Burnaby

I have to be brutally honest. This place is quite pricey for what one gets. Value isn't good. It's not a big place nor are the food in particular very special. But their prices are on average 25% higher than other similarly designed and run Japanese places with less quantity of food. Near it is Sushi Garden and Hi Genki, and this place has the balls to price themselves higher but food wise, no better than the other two places. I won't be returning.

Very underrated tucked away sushi joint. Love the size of some of the menu items like the house roll. delicious and well priced. Last we asked, they were still doing discounted takeout orders.

Good variety of choices. Menu with pictures. Tasty sushi! We also had tasty complimentary tea and miso soup.

It is the most authentic Japanese food I have eaten in Vancouver, especially sashimi is always fresh, the service is good, the environment is spacious and bright, I highly recommend this restaurant!

I don’t understand why this place is rated so low!? Friendly service, fresh sashimi on my Chirashi Don, perfectly cooked udon noodle and amazing roll! First time I tried and will be back soon! Thank you guys

Thanks a lot for providing the venue to host my wedding ceremony, it will be an unforgettable memory to me for sure. Staffs are super friendly and helpful, specially thanks to the manager Hank. Being very patient and attentive while explaining and drafting up the menus for the ceremony, not even mention the food is fresh and tasty. Strongly recommended!

This restaurant had a photo menu, so it was good to check the food. Basic sushi roll is one of the cheaper ones. washroom- clean/ man-woman seperate Parking-roadside payparking available. Taste was not bad. Here is cost-effective restaurant. Server was not kind at all. There was no food cecking, and I waited a very long time after finishing the food. Empty plates have been in front of me for a long time and they didn't care about customers at all.

I have been to this establishment since it was Sushi house so I’ve been a frequent customer for many years. Recently I noticed the quality wasn’t what it use to be and the menu has changed. Tonight we decided to dine in and when the rounds of sushi came I saw a huge difference in the rolls. Not only were they sloppy, the dynamite roll end piece has no fillings and just all rice and even had hot sauce on it. All the rolls had a lot of rice on them. My husband ordered a dinner box and deep fried squid. We waited over 25 minutes and finished everything and he didn’t get his order. We asked the waitress and she kept saying it was coming and they were extremely busy with take out orders. The box came another 15 minutes later but by this time we knew this isn’t what it use to be. Sadly the service isn’t what we were use to before when the original Japanese owners were there. They would always greet us with smiles and friendly chatter. This will be our last time at Nao and will stop referring people here.

Since the coquitlam location open we have not gone to any other sushi place. Party platter is are Goto! Would recommend to anyone!

Mother's day lunch - ordered 3 lunch bento boxes, 2 arrived, 3rd one missing. Waited 10 minutes and ask the waiter, he said it's coming. He came back 5 minutes later and ask what we ordered. By this time the bento boxes are almost finished already. I request to have it cancelled. 3 minutes later waiter came back and said it's ready and do I still want it? bad service.

First time come to here, food and service is excellent. I will recommend my friend to try Nao Sushi.

The best sushi place in coquitlam. Food and service is excellent.

Food is good don't get me wrong. Use to be my go to spot but recently now when ordering take out I always get quoted for 1.5 hours till when my food will be ready. I guess Sushi Garden down street now has my business.

Food and service was excellent. Would recommend to a friend

The salmon was farmed, not wild, and the option of either was not offered. It is not Japanese owned, like some reviews said. The California roll and dynamite roll had lettuce as filler and too much cucumber, which led them to fall apart. The prawns were not fresh and had a chemical taste to them. The chicken karaage were big chunks of chicken thighs instead of drumettes or wings. The service was good, but they hovered a little bit too much. Portions were on the larger side, but not of quality. Would not return. 1 out of 5 stars.

They told me to pick up an hour later and had me waited another 40 min in the restaurant. Staff were not taking ownership and blaming it on the sushi chef. Even more, the sever said " we never said it is exactly 8pm; we said "about" 8 pm." Seriously??!! Also, just thought you might want to know. I later found out they recently had two violations for health inspection report. You can find the report on Fraser Health's website, in which it details Nao sushi "fail to ensure adequate employee hand washing" and "fail to maintain premises, equipment and utensils in sanitary condition."

Food was delicious, service was terrible. We were waiting for 20 min, when there are plenty of empty tables, we were told we can't sit & start ordering until everyone is here! We ordered around 10 dishes & only 2 came, we were chatting & after around half hour we were asking where is our other food? One of the older lady waitress told us their order paper was jamed! Kitchen didn't get our order! She didn't even say sorry, and walked away. We waited another 10 min and realize, she missed one of our order! And we were all full, so we cancelled the order. We ask for bill & to go box, she brought bill 1st, forgot bring to go box, we told her we would pay credit card, but she forgot to bring machine. We waiting another 5 minutes to ask her to get the machine. And store is not even busy, half of the tables are empty. They have 4 waitresses on the floor.

Foods are very delicious! Service is good!

This place is so nice. The food is sooooo freshhhhh. I love their sashimi

This place has best sushi In town !! Friendly service and the food is always fresh !!

Great sushi Great service So delicious

After living in Japan for years it was great to experience true Japanese food and service.

I love zaru soba it one of my favorite soba

Lots of tempura with the tempura udon. Love aburi chopped scallop roll too.

So good I even wrote a blog post about it! sacredbloodbunny.wordpress. com

Love the crunchy rolls!!! �

I wish I could give a zero star rating.<br/><br/>I HATE to be the bad apple but I walked in yesterday to have some vegetarian sushi and was really excited to try it after a long hard day by reading the "good" reviews of this place. I hate to say this but from the moment I entered the place, I was completely ignored. They sat me at the counter and asked me to move a couple of times as to accomodate places for new customers so I was pushed onto the place exactly opposite the register which is so visible to everyone at the restaurant. Well, it didnot bother me much. The couple sitting next to me which came much later after me were asked what would they like so I was assuming they would ask me after that, didnot bother me. 30 mins went by noone asked me, finally I politely asked at the register can someone take my order, they apologised and took my order. By this time I was angry but I still ordered - 1 Avocado Roll (Inside Out) and 1 Vegetarian Roll. Another 30 mins go by the couple besides me are about to leave and I haven't still received my food. So I stand up and ask - Are you getting me the food or I will leave. By this time I was furious, how can they forget twice or was this pure Ignorance ??? I felt so so so so bad that i WANTED to CRY. The order I got was wrong and the sushi wasn't even fresh. After which , they forgot the SOY SAUCE and GINGER which I asked again. <br/><br/>Overall, I had the worst experience of my life at this restaurant and it made me feel like I was "unwanted". I will never come back and would suggest the management to look into this. I have pictures of the people who treated me bad and the waitress who ignored and smirked at me. I am not dropping to that level to post them here.<br/><br/>This experience has affected me as I am terrified walking into any restaurant by myself hereon.

Agree with the other comments about the long sofa in the waiting area. Total waste of space. Ordered the clam sakamushi and turned out it wasn't available. Switched to beef short ribs instead. However, when the bill came, the order of clams was still on at $12.95. Told the waitress there was an error and she came back saying the ribs was the same price at$12.95 and that the $8.50 listed on the menu just hasn't been updated.  How can a customer be charged a different price than that on  the menu !?  Most likely this waitress was too lazy or lacking the know how to rectify the order in the system. I didn't want to argue but this would be the last time I set foot in this restaurant. There are lots of better Japanese restaurants in Burnaby.

Stupid and unprofessional server with glasses. Please don't go to this restaurant, never and forever. <br/>He is really terrible jerk. BS bs bs bs.

What's with your waiting area that's the restaurant equivalent of an airport concourse? You could fit 4+ more tables in there. What's with having zero chairs at your bar area and also missing chairs from tables? You also have missing tables within the eating area. Do you keep open areas in order to stage your food or something? Or have you sold your tables in order to pay the lighting bill? Because it is bright af in this joint.<br/><br/>Good thing the waitress read my order back to me because she got it wrong. Miso soup never even came. Had to ask for soy sauce. Chicken Karage was doughy inside and seemed under cooked. Sushi was meh, not served with any ginger on the side? Tuna Gomae had onions galore which was strange.<br/><br/>No idea what the fuss is... mind blowing actually. Better sushi to be had all throughout Burnaby. On the plus side if you do come here you certainly have room to stretch your feet if you have to wait, if you don't mind interrogation lights shinning in your eyes.<br/><br/>Room for improvement!

Food is okay but the service deserve a zero star.<br/>We order around 6:40 pm and was told to pick up around 8 pm, which was fine by us. Yet there was another 30 min wait after 8 pm. When asking about the wait time, the service relied by " that is why we said "about" 8 pm." She even said "what would you want to do?" "there is nothing I can do about it. Complain to the sushi chef if you want." Being in customer service for years, this is one of the worse serves I have ever had. At this point, it doesn't meter how good the food taste. I'll never go back again.

Nao has been in the area for over 20 years. Their food is very decent quality. Their Saba Battera were well made, not too sour. The Kamameshi was tasty but a bit too mushy. The Toro Aburi were tasty, but I think it was a bit overdone. <br/>

They renovated. Service was ok but food are so so now.<br/>Now I have baby and will only go to restaurant that could take reservation. This one will not go from now on. Called to make reservation and they said doesn't matter if you have a baby, you need to wait in line. I would love to do line up when I don't have a baby with me. But if you were a mom, then most likely u may want somewhere that could accommodate your family. Oh well, there are tons of restaurant in Vancouver, just go for one that could take me.

I still remember how when Nao sushi first opened, it was the go to Japanese place in Burnaby because it was one of the first Japanese owned restaurants around. I hadn’t been back for a few years because so many places have been popping up around Burnaby since then but Grayson and I decided to give it a revisit a not too long ago.

Not the brightest wait staff. good food overall, but I would only ever order by phone and pay AFTER getting your food.<br/><br/>When a server realizes she didn't put in an order for her customer who is following up 25 min after ordering something that took 15 min in the past, I think it's reasonable to expect an apology and a simple message of how the problem will be fixed. All I got was a reply of "10 min" after I asked how much longer it'd take. It took 18 more min during which the server and I did practically nothing but watch 4 takeout orders come out of the kitchen. Then I got my order with a "thank you for waiting" from the server. No expression. Nothing else said to each other.<br/><br/>I was within 10 feet of this server, in her line of sight the whole time (nearly 45 min). There was another waitress who helped her take our order, and she asked me at the 40 minute mark if I had ordered. I don't think these ladies had any clue what happened.<br/><br/>The food was a solid 4 out 5.<br/><br/>

Kelsey's 'FAS'T review of NAO Sushi:<br/><br/>Food (4/5) - I usually come here with a friend for lunch because we like to share the 'Lobster Sashimi' as well as an appetizer. A whole variety of sashimi, about 6-7 other kinds, are part of the order along with a whole lobster (but only the tail is turned into sashimi, the rest is for display). When finished, the chef takes the remaining lobster and makes it into a miso udon soup - and this is uniquely delicious and a satisfying way to finish the meal. We love the set price for the lobster ($43) which we find more than feeds the both of us.<br/><br/>Ambience (4/5) - the restaurant is casual and clean, with many TVs set in every corner for entertainment. <br/><br/>Service (3/5) - mixed, as some days we get a great waiter who is attentive and well spoken, and other times we have to wave the waiter over for any drink refills or food.

NAO sushi has decent sushi for your cravings with friendly service and a cozy dining environment for families and friends. But what I love most about NAO, is their beef udon. I went on a hunt to find beef udon elsewhere that would surpass NAO'S beef udon and I couldn't find any! Good job NAO, and don't ever change your beef udon recipe! I highly recommend it on cold or rainy days.

Dropped by Nao Sushi on Kingsway for lunch, it was fairly busy but we were able to be seated right away. We ordered the salmon sashimi, the zaru soba combo which comes with tempura, the house roll, two tamago nigiri and a toro nigiri. The zaru soba is really good, the noodles are always so refreshing. The batter on the tempura is light and not too greasy either. They make their tamago in house here, so if you like tamago we would recommend it. All the other sushi dishes were pretty good, nothing to complain about. Something to note, their house rolls are massive so you will be good getting a half order, which is equivalent to ordering a full house roll anywhere else.  <br/><br/>Overall the food, prices, and service are very solid. We would come back and we would recommend.

This place has some really good sushi, and they'll sear it for you if you want. I prefer torched, but a quick sear is good too. I had a spicy tuna roll. This was good because they didn't just pour Sriracha on it and call it spicy. It actually had a good sauce. Also had a yam roll. I really liked the mayo they put on it. Went well with the Wasabi and soya sauce too. And of course I got some nigiri. Two salmon and two tuna. All seared. The salmon was great. Melt in your mouth even with a sear. Not so much for the tuna however. Although it was still really good, it got a little rubbery with the sear. I still liked it though. If I'm ever in the area I will come back again.

We normally order the assorted sashimi, spicy scallop roll, spicy salmon sashimi and spider roll here. We also tried the lobster tempura roll, crispy roll, prawn tempura and yakisoba here. The price is very reasonable for the portion here.  The food sometimes is hit and miss here but overall, I do enjoy dining here.  The restaurant is very busy during dinner time so we normally book reservation when we go with friends. This is authentic Japanese restaurant which is not run by Korean or Chinese.

All time favourite dish here is the lobster sashimi. Although it's probably just because of how they turn the lobster into a miso soup at the end! Service here, depending on who serves you can make your visit amazing or just absolutely horrible. The sushi here is a little more expensive but they have really cool and unique rolls.

April 13, 2016<br/>After hearing my boyfriend telling me how this place has fish tank full of lobster for sushi and sashimi, I was sold.  <br/><br/>We arrived around 8pm (closes 9pm), the place was packed with people. We even had to wait about 10-15mins before we got seated. We noticed there were little buzzer buttons on the table that when pressed, it notifies the server to come to our table. I see why they may need it since it is so busy. <br/><br/>The food came really fast, which was fantastic as I was starving. We ordered:<br/><br/>Zaru soba - First impression: "why is it so green?" Second impression: "why is not on ice?" The soba tasted alright. I've had better. It tasted slightly soggy, kind of lost that chewy taste. The dippling sauce was very little too, could of used some more.<br/><br/>Tamago and Saba nigiri - The egg was nice and soft. Right amount of sweetness. The Saba wasn't too fishy. It tasted fairly fresh. It is additional $0.20 if you want it seared. The rice was very soft and broke very easily as I was picking it up to eat. <br/><br/>Prawn and Yam Tempura - super fresh and hot! That's all I have to say.<br/><br/>Lobster roll with tail tempura - The roll had too much mayo on it. It masked the lobster flavour and just taste like any other rolls. The tail was not the regular Alaskan Lobster you get, it's so cheapo lobster that you get at the grocery store for $4 (according to my BF - he likes to dissect everything). <br/><br/>Negitoro Roll - I honestly couldn't remember much as I was starving and ate it really fast. Just need more onions.<br/><br/>Spicy Scallop Cone - Best scallop cone I ever had. It had lots of scallop. It wasn't too spicy. Don't get me wrong, I love spicy food, but this was right amount of spiciness. Every bite had lots of scallops all the way to the very end. <br/><br/>Overall service was not too bad. Good thing for the buzzer. Not sure if I will be returning

Came here today for a sushi lunch with my friends. The food was delicious- great quality and portion. The sashimi combo was very fresh and came with a decent variety! The rolls we tried (Rock 'n' Roll, Vegetable Futomaki) all had lots of unique fillings. The BC combo and Bento Box B that two friends got also made substantial meals. <br/><br/>On the other hand, service was a bit slow.. but understandable being a busy weekend lunch hour. <br/><br/>Food: 4.5/5 | Service: 2.5/5 | Value: 4/5 | Ambiance: 3/5

You asked for it? Couldn't say better myself. This small business although is pack most of time. But their chef skill delivers quality and authentic within metro district evenly match with Isami and tairyou ichiba.

My friends and I ordered take out for dinner, so we could eat at home and did not need to worry about returning a table to other customers and rushing to leave the restaurant. <br/><br/>The price and food were alright. So did the service. I had been here eating dinner before. The environment was not very comfortable. It was packed and the environment was kind of messy. Servers were rushing to clean the tables and bring in the customers. Tables were not completely clean (kind of sticky or greasy). The service was not good when the restaurant was fully of customers. <br/><br/>If you don't mind to just eat and go, this is a good sushi place. However, if you want to spend time with your friends, you better choose somewhere else for your gathering.

This place used to be great, and I used to come all the time. But lately when I visited, I felt the went downhill. The sashimi were very icy, and the sushi rice for all the rolls was too soft and mushed. They did add more rolls to their menu, and it just reminded me of restaurants like Sushi Garden, Sushi Town, Oyama, etc.. But I like how they still have the choice of searing the nigiris, as I used to always order their seared salmon and seared toro sushi. So if you do plan to visit here, I recommend trying out the seared sushi and the Ichi Roll.

NAO Sushi is located on Kingsway in Burnaby.  We came in for lunch on Friday and this was my first time visit.  The restaurant was extremely packed and busy during lunch time.  The food was great; however, service needed improvement.  We only waited for 5 minutes for the table but the food came quite slow.  I would not mind waiting as long as the dishes were delicious.

The lobster sashimi was awesome!! Super fresh!! And you can add udon as well. Worth trying. I recommended that to several friends already.

The food taste good and sushi is always fresh. Even for a small place people always line up here as service is good. My fave is the spicy tuna sashimi and their crunchy roll.

Good customer service, good portions and fresh sushi! I love the tamago nigiri here as it's delicate and they make it on their own here-super simple dish but i would recommend it. Love that the ingredients are always fresh, friendly atmosphere and the variety of items in the menu.

Their fish is fresh. I always order Tuna sashimi on my to-go order. Last time it was really frozen it literally hurt my tooth when I was biting on it. But most of the time it is good. I don't like their rolls, as rules goes, don't order rolled sushi from Japanese-owned Japanese restaurant. Their sushI is great but they know nothing about making good rolls.. if you want rolled sushi, try Korean or Chinese-owned Japanese restaurant. Price is very good for the portion and quality of the sushi.

It's quite stuffy in the restaurant. They must have the dirtiest sushi making table - I always get bits of tobiko on my sushi. The waitresses seem so stressed as the restaurant is always busy so service lacks a bit as you really need to be patient. The chefs have gotten my order wrong 2 out of 3 times. Got ripped off today for paying for a full roll of futo maki but found only a half order in my take out. This place will get one more chance as it's the closest to home.

This place is always busy and yes, service is ok at best. But I have been to many Japanese restaurants in Vancouver but Nao is one of the best among them. Try Ichi roll:)

Sucks. Waited an hour for my food! The chefs were just talking yo eachother

Terrible service.. don’t go.. My colleagues and I come here frequently for lunch, and have always enjoyed their sushi. However, our most recent experience was so terrible that I will likely never return. The bad service started before we even entered the restaurant. My colleague tried calling for a reservation, however, she was left on hold for more than five minutes without anyone returning to her call. We decided to go anyways, as we have never waited too long. When we walked in, NO one greeted us. We saw that the place was busy (Friday lunch hour), however, several servers walked by us without indicating how long of a wait it will be or letting us know if there was a table. When we were finally seated, the older lady server came to take our order. She was very rude and made us feel rushed. They missed one piece of my nigiri. To be fair, the other female servers there were quite friendly. <br/><br/>When we were paying with the older lady who took our order, my colleague pulled his credit card out from the machine too soon by accident so the transaction didn’t go through. She noticed that he only gave a 5% tip (reflective of the service we got that day), and she had the nerve to ask “what was wrong with the service today” My colleague, thinking she genuinely wanted feedback, told her how we felt unacknowledged, rushed, and received overall poor service today. She got very angry and said that customers like us affect their pay, and in her exact words: “if you don’t like it, don’t come back” We were all appalled at the service and that she told us to never come back. This kind of attitude is unacceptable in a service-based business. Well, we will take your advice to never return, and share with ALL our friends and family as well. With this kind of service, I can see Nao continuing its downward spiral.

My favourite close to home sushi place. Their prices are extremely great but their quality is even more greater! I usually order the "House Tray" which feeds about 3-4 people only for $23 approx. It has a nice mix of different types of sushi rolls and nigiri pieces. I always order takeout because it's always super busy to dine-in. If you're in the South Burnaby area definitely check them out!

Early Family Lunch. Service was fine given that the place was pretty busy. Had the Katsu Don which was pretty good and the Ramen Salad as this was an interesting dish.

Horrible!!! I ordered a couple rolls & my husband ordered the dinner box. I got my rolls right away, we waited a whole hour my husbands never came. We kept asking & they kept saying a few more minutes. We finally had to leave & he never got his food. We ended up going to Fresh Slice across the street. I can't understand why people go there, horrible service & my rolls were not good. Do yourself a favour & don't bother.

Very unpleasant experience. I walked into this restaurant around 8:45-8:55, i ordered my food and would expected it to come in 15 minutes. After 15 minutes, i check with the waiter about my order, notice my order is sushi combo, just that. That waiter replied me (with no hesitation) that the sushi bar is making it. (Fine) After another 10 minutes, I started to look around, a waitress approached and ask what i order i told her that i order the sushi combo. She then asked me to point out who took my order, i pointed at another waiter, his face blanked out, that apparently he forgot the order. <br/><br/>I am cool with new waiter, or sometimes we made mistake. But first, the firs waiter without asking the kitchen and assume the order is in process, oh wow, sushi bar is right in front of u, you can't lie dont you? Second, I would expect a verbal (not even formal) apologise, but what i got a Tamago sushi with egg shell in it ( it was my second time in Nao sushi and second time i have egg shell in the sushi). Talking about the sushi, the tamago and the rice the portion is absolutely out of scale, its like 4/5 of egg and 1/5 is rice, i have this feeling that you are giving food you are trying to get rid of. <br/><br/>Back to the services, i would at least expect the waiter to apologise for the wait or the delay, NOTHING ,,, I am only pointing at the two waiter, not the waitress. The waitresses had been so friendly, warm-welcoming. Since i was sitting at the sushi bar, i also notice the happy atmosphere among those who made sushi. <br/><br/>Lastly, I was standing the cashier, i saw how the cashier and the waiter was unhappy with the amount of tips some previous customer gave. I would say, I know working in restaurant tips = extra income, but work for it. Not services like that, I'm sorry. TBH i really do not wanna tip because I sincerely, certainly pissed off with the quality of services i got today. <br/><br/>I would recommend this place when you are not in rush, but the service not so much.

If you have never heard of Nao Sushi on Kingsway in Burnaby, you should pay a visit because it is very comparable to Sushi Garden in my opinion. You can also make reservations at Nao Sushi which is a big bonus because who really loves to wait in long line ups? It is not a fancy Japanese restaurant, but it is a pretty standard place to chow down Japanese food. This place offers authentic, high-quality Japanese food...

The service is horrible. I recently moved to the neighbourhood, and this place seems like a decent place to go to as a regular. At first, I noticed the service is a bit inadequate, and I thought may be it's just because the restaurant is busy. I really have no other good sushi place to go to near highgate, so I decided it's an acceptable compromise. Today, I walked out of this restaurant with rage. I walked in ordered 3 very simple items on the menu.. the waitress came back after 20 minutes saying that she FORGOT my order... HOW IS THAT POSSIBLE?!?!? she even wrote it down on paper. I really don't know where the owner found these people to run the restaurant, but clearly they don't give a dim about their customers.

Good price, good food. One of my favorite places to eat in Burnaby! Service is always good, food comes out quick and I have no problem picking up the tab when I bring some friends here. Have had better sushi before but Nao Sushi definitely is above average in terms of taste and quality.

Extra protein for takeout?!?. Just terrible if you ask me... Seriously, it‘s just been downhill ever since this summer... Wouldn‘t think it would be much effort to wash your vegetables properly. Very disappointed.. ( We found it in the carpaccio salad )

I have been going to this joint for over about 4 years now with very little disappointment until recently in the past year. The service is horrendous! I was very shocked with the way they treat us as customers? I am not sure what has happened to his past waitresses since they were so nice and pleasant ! especially the owners daughter, she was excellent! but now they are all rude and inconsiderate; even if they make a mistake on your order they will try to make you buy it which is plain crazy.. I think maybe a change in the management? because I noticed more Chinese workers than Japanese now. I came for dinner last week and it was very busy, but the waitress saw me and I was going to ask to put my name down but she simply ignored me and walked away.. I will not be wasting my time here anymore, it's such a shame what has happened to this restaurant with the new chefs who can barely roll a sushi that was pre-made by a machine? I will not be recommending this place to my friends and family any more.

Bad Service. If you can stand slow waitresses and rude remarks then the food is worth it sometimes. But only sometimes because the quality is very inconsistent. It's a pity because they really went downhill in these few years.

Worst service. I am so frustrated by their service. I understand takeout isn't their priority when they have eat in's but you build customer loyalty through good takeout.<br/>Called 5 times in half an hour and on the 5th time they picked up the phone, didn't say anything and let the phone just sit there. I could hear the resturant noise. I was already half way to the restuarant by that time because I like to pick it up right when they're done or else they let it sit around and the fish gets all warm and gross. I had stayed on the phone with the background noise for 15 minutes by that time. When I got to the restaurant, there was a line up but several tables were open but not cleaned. I ordered my food (the cashier asked me if I placed my order through the phone...) and had to wait around for another 20 minutes. I wouldnt be so angry if they'd at least said something when they picked up the phone even if they don't take my order.

Bad service. Service was bad. Server took down the wrong order and wouldn't replace it. All servers are blind, had my hand up waving them down for at least 15 minutes. Will not return!

Garbage of a place. Sorry to be blunt. But two orders were totally missed. The rest of the food came slowly and wasn't the best. Go to Tokyo Joe or Ebisu, they make this place look like a dump.

Used to be good. Now service is bad and good is so-so.. Ok food. Bad service.

Used to be good, now just awful!. Nao sushi used to be my favourite place to eat. The lobster combo was always fresh and prepared well, the staff was friendly, and you can always count on consistent Japanese authentic cuisine. Now fast forward to 2014, Nao sushi became a place you can get mediocre sushi made from an amature chef with a sushi tool they bought from as seen on tv! You would think they know how to cook rice so that it's not mushy. The dynamite roll had literally 1 soggy prawn for the entire roll and it is just greasy and unappetizing. <br/><br/>The only thing that they got right is the ginger on the table because that’s one thing they don’t have to actually cook. Let me say I won’t be going back ever again!

Over priced bad sushi.. Our rolls were very poorly made. Every one of the 4 different rolls we ordered fell a part when we picked them up with chopsticks!! Chopped scallop was very old meat and they tried to cover up the taste with extra japanese mayo. The rolls were below average in taste and quaility.<br/><br/>Wasabi and ginger left on the table is very unsanitary. Surprised no one has reported to Food Safe before.<br/><br/>Never eating there again.

Good lunch value. This is one of my regular lunch spots. They are one of the most authentic Japanese restaurants around which is what attracts the Japanese patrons from the near by retirement home. <br/><br/>If you go for Friday lunch, reservation is recommended. Some of the dishes may take longer to prepare, be sure to stay away if you are tight on time.<br/><br/>My favourite dish is the Salmon and Tuna Carpaccio.

Great sushi. This is the only restaurant that my kids will eat sushi from (both my kids are very picky and have sharp taste buds). The sashimi and sushi are always fresh and yummy. The service is good.

Great lobster sashimi!. Lobster sashimi is good but only come with 4 pieces. The lobster udon soup is delicious. That is about it. Sushi is fine but I prefer Sushi Garden. The service is not as bad as others claim.

I think food court its even better than Nao sushi. Very disappointed

It's gone really downhill from when it opened. Poor service (took 10 minutes for servers to notice us, then multiple pass ups), poor food (looked much more like all-you-can-eat food rather than what it used to be). I cannot emphasize how disappointed I am that this previously great place to eat now is so bad. If I wanted sushi like this, I would rather go to a sketchy mall sushi joint.

I was so disappointed to find out that the waitress gave us the cold water using unwashed dirty glass. My daughter found out the water is dirty after she already drunk half of the bottle. I will never eat there again!!!<br/>We wait over 15 minutes to be seated and the service is so bad.

Delicious & fresh!. My family & I love this sushi joint located in South Burnaby. <br/>The décor is very simple and polished. The windows are all aligned with bamboo stalks giving it a nice atmosphere. They also have a cute nigiri clock on the wall behind the cash register. <br/>We always order the assorted tempura & nigiri, ranging from Toro, Hamachi, Uni, Saba, Unagi etc.. Phenomenal and fresh! Nao-San never disappoints, always serving us a complimentary deep fried prawn head on the side! Love the food, love the chef! <br/>Staff wise, they are all very friendly. It seems the waitress doesn't have a set section that they are in charge of, so it will get chaotic when the place is packed. <br/>Otherwise, the food is amazing. I would recommend you to try this place when you are ever in the South Burnaby area craving for fresh, high quality sushi.

Good, but not great.. I have already read the ads for the place on KLIP but it was only yesterday I decided to try the place out since the place is quite popular among my circle of friends. After a day at the local con it was only fitting we wrap things up with Japanese food, so off to Nao we go. <br/><br/>After a small waiting period we were greeted by one of the waitstaff in a very jam packed place during dinner hours, we got ourselves a table and noticed how the cutlery was the "Aji Taro" style of cutlery which reminded me of their franchises, but the decor as well as the fresh seafood dwelling inside the water tanks gave me some hope the place will be good. For this special occasion I decided to do a full dinner set, trying out an appetizer, an entree and several sides<br/><br/>Appetizer: Asari Miso: For the price of 3.50 you could upsize your miso soup to one with clams in it, all of the clams were cooked nicely and there was no bad clams in the soup which is a good sign. The miso paste was very rich and well minced which leads to an excellent soup<br/><br/>Sides: Soba Noodles: A large heaping plate of Soba noodles and perhaps the the only thing I found typical, the sauce wasn't savory enough to counter the slippery taste of the noodles and left me stuffed.<br/><br/>Beef Tataki: Nicely seared and enough ponzu sauce and spices to make for a wonderful side dish, the beef tataki I was very satisfied with compared to Kawawa's which not only stale but also rather pathetic in presentation.<br/><br/>BBQ Mackerel: Another mainstay in Japanese cuisine, the Mackerel was moist and tasty and the grated ginger and turnip added flavor to the fish.<br/><br/>Main: Salmon Don: The Salmon Don is generous and hearty, with 9 whopping pieces of Salmon Sashimi and not having to pick off the wasabi that comes with the rice meaning you can fully enjoy the salmon don was a nice change of pace. The rice itself was sweet, sticky and just as plentiful which paired nicely with the sushi although I regret eating it last since by the time I could finish it, I felt the fat already set it which ruined the fish. But that was probably my fault.<br/><br/>Overall I enjoyed my time in Nao but there are some things that shows how this place is designed with both crowds of Japanese Cuisine diners in mind.

The best Japanese sushi restaurant in south Burnaby. Sashimi and sushi are always fresh and they have nice thick cuts.

Solid, consistent and authentic. Kamameshi - worth waiting 20 mins

Same chef as the long gone Sushi House. Like their special small and variety of dishes that they don't have before, next time will try their lobster sashimi!

My mom has always wanted to try Nao Sushi's lobster sashimi and so we finally came here to celebrate her birthday. Between my dad, mom and myself we shared the lobster sashimi, lunch box D, kamameshi with sashimi, and zarusoba sushi combo. In hindsight we definitely ordered too much... the lobster dish actually includes a lobster miso soup which you can choose to add udon to for $2. The fish was fresh, well presented and generously portioned. We left bursting and satisfied.... with plans to return in the future!

The service at this restaurant is horrible. We arrived with three people, and were left waiting as they sat tables for four people and two people, all who arrived after we had. When everyone else was sat, we finally were seated at a table for two anyways. This isn't the first time that we were treated in this manner. It's unfortunate since the sushi is good.

I love this place! The sashimi is really fresh and really good! I will definitely come back to this place! Great service as well!

Love it!. This is absolutely hands down my favorite suhi place ever! very authentic. I always order the sashimi salad and the cripsy roll! its amazing! The california roll w/ mango is awesome as well. Prices are fantastic for the size of the order. Take out is usually 10% off!

Amazing food! The best hamachi Kama I've had in many sushi places. Service is friendly and okay; typical for sushi places (much better than sushi garden).

Likes it. I go there almost every friday's night and their food qualities were always excellent. Highly recommended

Worth your $$. Fresh, Fresh, & Fresh is all I can say about this place! Great food and the staff are also very attentive & polite! Try their spicy tuna tataki, it is so good!

Worth the price. Nao is able to serve sushi that is on par with some of the best places downtown,and it never fails to disappoint me. It's a little pricy, but it's worth it for the quality. Genuine Japanese owners, and very nice too.

By far the best sushi place, polite, quick and friendly! Reasonable price for really good food.

Good sushi.. I used to come to the previous incarnation (Sushi House) and wanted to see how this one was. Got a table promptly, given some menus, and then left to wait for some people who were late coming. While they did come by to check on us to see if we wanted to order anything, we didn't get asked (or given) any tea or other drinks.<br/>As for the food, it's not as flashy as other places - don't expect giant rolls with crazy sauces. This is more in line with how things used to be before it became the norm. Most of it was good, though the tuna was semi-cold (and really contrasted with the warm rice).<br/>It feels a bit like a throwback to a sushi place from the nineties - older plates, taped-up specials on the wall, old menus, but it can still put out decent food.

Ordered a chirashi don, sashimi was frozen to the point that the ice could still be tasted, very disgusting. I told the waitress and she told me to go talk to the cook. Unbelievable. Anyway I went and talked. Told him about the slices of sashimi being too thick and still frozen, and he totally dismissed me, asked to talk to the owner and That wasn't even possible even when they told me He was there. Terrible service, and terrible food. 18 dish totally not worth it. Never going back again.

This is the best in Burnaby. As a frequent patron of Asian restaurants, it's no big surprise service isn't 10 on 10. But it's still better than an Asian Bubble Tea cafe.<br/><br/>You get a really diverse choice of nigiri, and the portions are generous. The chefs managing the bar are friendly, and they're very adept in their art. Sit at the bar and watch.<br/><br/>Try not to come Thursday or Friday, because the restaurant is packed. The best time is 5-6pm midweek or weekends.<br/><br/>Try their zarusoba and their delicious Mexican roles.

Nice place to go. Went there for lunch on Friday, oh.....extremely busy.<br/><br/>Ordered 2 combos, both were good.<br/><br/>Service was better than average but waited quite a long while for the food to come. Still worth for the wait if you're not in a rush.<br/><br/>I will go there for dinner.

I just want to say that even though I am no longer in Vancouver, my brother ordered some sushi from here and carried it in a cooler with him back to Edmonton for me. :'D Thank you to my brother who let me once again taste a delicious assortment of sushi from this restaurant, which held up remarkably well as overnight leftovers, and then survived a plane ride!

Solid Japanese Restaurant. This is the closest decent Japanese restaurant nearby my office for when I'm having sushi-cravings (24/7)...glad it was not a disapointment when I came in for lunch. Service is definitely lacking, was tough to get ANYONE's attention while waiting at the door, there's no real communication between staff seems like organized chaos which leaves guests unhappy. Sat at the sushi bar and the chefs were pleasant and gave me plenty of attention, noticing when I needed tea refills and called servers over. <br/><br/>The food in my Box C lunch combo was excellent - I really dislike tuna and always make other people eat it when it comes in combos etc but the tuna at Nao was incredible! It was melt-in-your mouth buttery and fresh, no fishy taste at all, it was WAY better than the salmon sashimi, which was your average farmed atlantic found at most sushi joints in town. Dressing on the green salad was delicious, so was the tempura the batter could've been less thick and oily but the vegetables were perfectly crisp. Can't wait to try other menu items next time!

Worst service if seen in a long time. but my name on a waitlist. not given any expected time to be seated. i'm staring at an open table that we could simply fit in but it's broken up and given to two seperate parties that came later than Us. left without being spoken to once. dont waste ur time

Small portions, high prices. I was expecting Sushi House when I got there, but ended up seeing Nao, so I went in.<br/><br/>Generally, it is busy, so don't think about going there without making a reservation. I ordered a charashi don, and the portion was tiny. Unless you're trying to impress someone, then save your money for some other place.

Go to place for japnese!. Delicious japanese dishes and friendly staff, although the wait time could be anywhere from 5 minutes to 45 minutes but is still worth the wait.

Our go-to sushi restaurant. We love it here. The food is always delicious and whenever we go somewhere else we always feel so disappointed and must return to Nao to get our sushi fix!<br/><br/>Service can be slow at times (especially when they are busy)...but we still love them!

Dissapointment. I went last week, and found the portion size decreased.<br/>It was such a turn off.. it's too bad since I've been their fan for years for the generous size of nigiri. Karage was dry and tough (impossible to chew) and ebi mayo was mediocre. Overall the dinner was below average in quality and taste. The restaurant no longer keeps up with their reputation..

Nao sushi. Last Saturday evening, I went to Nao Sushi with my friend. We ordered tempura udon soup and some rolls. Because it was a long weekend evening, there were very crowded. Even though it was 8'o clock, we waited for a long time for our food. when the udon came, it was not hot but it was pretty good. For the rolls, they were not very good. Since it was busy, the server tried to clean fast and she spilled water on the table.

Our Default Japanese Restaurant. We kept on coming back to Nao Sushi. The food is always good. I love their carpaccio -- pieces of tuna, salmon & scallop sashimi on salad with a light dressing.<br/><br/>The down side is that they don't take reservations before 8pm. Good food deserves some waiting time.

Want to like it, but won't come back. The first time we went to this restaurant the place was packed and there were two young waitresses who were rushed off their feet trying to do three jobs - hostess, serving and busing all the tables in the entire restaurant. Service was slow and terrible as a result. I figured maybe it was just a bad night. Decided to give them another try a couple of weeks ago on a much slower night, and found the same setup. These ladies were working very hard and once again the service was seriously lacking as a result. <br/><br/>To be fair, the food was good, and Nao has some of the best variety of sushi and sashimi in the area, but based on our two visits I think they seriously need to improve the customer service in this place.

Service was definitely slow as people said, but the food is worth the wait. I absolutely loved the tataki and the carpachio, and I can't wait to come back again to try the lobster sashimi it looked amazing!

Pretty good joint.. Three visit summary:<br/>Service generally quick.<br/>Overall food is good and I would recommend, but some improvements could be made for a more authentic meal (what I've experienced while living in Japan). <br/><br/>Sushi & Tempura lunch combo: <br/>Miso soup:run of the mill, all the same in Canada (must be that one restaurant supply chain).<br/>Salad: very good<br/>Tempura-nice & flaky, but often uses old oil (brownish). <br/><br/>Maki Sushi: Sushi rice a tad too sweet and too soft. BC roll had Salmon that was neither crispy, not soft, more like dried canned food, not fresh. Crab roll was ok. Overall the maki sushi should be rolled tighter. <br/><br/>Sushi:<br/>Tamago Sushi- Very fresh & soft, tad too sweet. Side note: Would be wonderful if it were served warm by itself (common in Japan). Salmon, Tuna, Shrimp Nigiri Sushi was good.<br/>Tea: slightly on the watered down side.<br/>Zaru Soba (Cold soba)/sauce: Pretty Good<br/>Quality in general fluctuates, sometimes sushi rice is too sweet, sometimes just right. Sometimes Maki sushi is made sloppily sometimes just right. Sushi fish slice generally thicker than Jp standard but surely no one in Vancouver would mind this.<br/>Overall a well run Japanese restaurant by Japanese.

House roll. The House Roll is packed up with several ingredients including Tuna, Salmon, Tamago (Sweet Egg Omelet), Tobiko (Flying Fish Roe), Fish Cake and Cucumbers.

Honestly i've been going to this place ever since it opened from three tiny tables and sushi bar to how its a full sized menu. I really only eat the sushi and not the cooked food like noodles and etc but food is good!! It is getting more expensive but the owners always say hello when thet see us and its nice to have seen them grow. If you can fork out the money and aren't squemish i highly recommend the lobster sashimi. They cut out the meat and then make this delicious broth with the shells afterwards!!! Yummy!!!

Like it,. It's a nice sushi place, but food overall are a bit salty.

Super hungry? Not the place to go. The sushi is good but the service is crawl speed especially if you order take out. Asked them how long, they say 40 minutes. Get there in 45 minutes and the order is still not ready!! And 9 out of 10 times they will screw up your order so you have to double check it.

U goons lose ur life here they make sushi so slow if u don't want to make ur life shorter then stay away from there

Fresh and delicious take-out rolls and sashimi.

Nao sushi is one of the tastiest sushi joints around. They don't have the variety that some places have, but the quality and freshness is high. I recommend this place.

Same owner as the old sushi house, service is better now compared to when it first opened. My favorite econo sushi restaurant. You won't find monsterous California rolls or palm size sashimi slices here, what you get here is good sushi at fair price

One of very few authentic Japanese sushi restaurants in Burnaby. The standard sushi is good, but where this place really shines is with its various specials and some of the non-sushi items. One of few places to get umeshiso rolls, good uni, and properly prepared grilled squid.<br/><br/>Almost as good as Kura, and far less crowded at dinnertime.

Nao Sushi  is located on Kingsway close from my house, so J and I often visited here. They used to have really fresh sashimi, but recently the taste and quality of food have gone down the hill. This post consists of food pictures from several visits to Nao Sushi.

Nao is always awesome. They used to close on Monday, but not anymore. Now they open everyday!! Hurray!!  Every penny worth for this tray. Tamago (egg) Nigiri Sushi - $1.00 each - A+ Nao Sushi's tamago sushi is the best!!!  Their egg is much bigger than else where!!!  It is not just about its size, but also its taste!!!  This is the best piece of egg you can ever eat in town!!!  A must order from Nao!!!! 

The Saba Nigiri had just the right amount of salt and had a fatty, juicy interior. The Tuna Nigiri had a thick cut with a toro-like taste. It could use a bit less rice. The Wild Salmon Nigiri was indeed very fresh and had a delicious creamy, sweet flavour. Having never had Tsubagai before (as this is the first time I have ever seen it in a menu), I would remark that it is quite chewy and tastes a lot like geoduck with a distinct, briny flavour.

The Dragon Roll was phenomenal! Definitely the highlight of our meal.The crunchiness of the unagi was an amazing contrast to the creamy avocado. The teriyaki/mayo sauce was the cherry on the top. Appetizer Tempura 4/5 stars The Appetizer Tempura consisted of

I somehow had the preconception that this restaurant was slightly higher-end place, so I was a bit disappointed to find that it wasn’t. The interior was simple with not much decor. Rows of tables and chairs which were quite packed already. It seemed a bit stuffy inside. I was 20 minutes early to see my acquaintance, but I was seated at a table near the bar, with the grey dish bins across from my view. Without being asked, the server brought two cups of tea. Surely, the tea would be cold by the time my company arrived. The place was quite busy, so I felt a little bad for taking up a table as I waited, but most of the people lining up were waiting for bigger than ‘for 2′ tables. Unfortunately, my acquaintance wasn’t going to be able to make it at the last minute, and so our meeting was called off. I didn’t want to walk out without getting any food as I had driven all the way here (out of my way), so I ordered a Negitoro roll $2.50 and an Alaska roll $3.95 to go. The wait time for take out was alright. Service depended on who you were dealing with. The food was good and was inexpensive. It was an average sushi place. Would I go back? Maybe, if I was in the area and craving sushi.

Its a tiny store, but there's a few parking spaces behind and side street parking that's free. The sushi was nicely done, with some wasabi in it (a surprise I found out later haha).

I have been here several times, and I am not that impressed every time. (But hey I never suggest coming here… :P ) And their food quality compared to their price I think it’s just not worth it. I really think they can do a lot better with better service and just a little more refined food.

Once again, we left Nao satisfied. This is a good neighbourhood gem for those that live in the area.

NAO Sushi is located on Kingways , Burnaby by Highgate Village. It is across from the somewhat newly developments and Save-On Foods and Starbucks and beside Honda. I often come here with friends when we want some quality sushi but our wallets are a bit tight. Although the prices are reasonable and on par with Sushi Town, the quality is not completely compromised nor is the place filthy ( click ). Other similar Japanese joints would be Sushi California or Sushi Garden. Cuisine: Diner, Japanese, Sushi