Reviews Smitty's

Kristin - WOW the Best waitress Smitty's has ever had !!!!!!!
Fast - Friendly - Polite - very helpful.....
Always a pleasure when we walk in and see that she is working....

A great place to dine at all times of the day!  Wonderful Service! Had a terrific server named Monessa look after me and was very attentive to all my needs! She was such a Darling!!

Best FOOD on the strip. I have been here many of times for there excellent wings but recently discovered that there salads are AMAZING!!!

NO COMLAINTS --- IT'S GREAT ! !. If you like real roasted turkey "on the bone" they do it on a regular basis. Not many restaurants do this anymore. And, their roast beef is also a good choice. Their homemade soups are always very tasty. And.....if you are a "senior" they offer a fabulous '55 Plus' menu for $8.99 which includes soup or salad, entrée, dessert and beverage. You can't beat that for value.

Good Food and service. A double cheese burger for 799 that you can barely get your mouth around!! Lets face it.. thats cheeper than mcdonalds these days. Best wings around, good choice of flavours. Service is generally good. As long as you get the right server. One of the waitresses there is amazing!!! She has been there a while but she has a memory like an elephant. She always knows what I`m drinking and what I want to eat!!!

Enjoy the country cottagey feel. Decor hasn't been updated though unfortunately.

Decent Breakfast. We've dropped in for breakfast a few times, and it's a pretty standard family breakfast joint. Service is fast and friendly, food is perfectly fine.

The only issue I have with Smitty's is the size of their coffee cups.....I'm sure there's a reason why they're so small, but they have to realize the huge effort it takes for the staff to constantly be walking around, refilling cups that seem to hold about 3 ounces of coffee. A real pain.

Got the chicken Parmesan, was BUSSING. But that’s where the pleasantries ended *sad trombone sounds*, my friend was supposed to get waffles but got crepes SADNESS. But anyways guys, please drop a like and follow on my review page, and SAMSH for more reviews. WOO WOO!!!! UWU BAKA >~< meow

Went here for dinner with my daughter...the food was delicious. Even though it was late at night and there were no other patrons in the restaurant, we did not feel rushed. My daughter was visiting from Toronto. It was great!

Great staff, food came out fast and hot. Had a small mistake with are order but they fixed it quickly and with no trouble at all. Food was good. The place was busy but we didn't have to wait for a table at all.

Since I posted the review below, the owner has contacted me. He apologized for the issues we faced, asked us to give the restaurant a second chance, and issued us a credit to use at the Henderson Hwy location. We agreed to go back. My husband and I took the kids there for dinner. We were treated well. The food was good. The staff was very nice. When we were done the Assistant GM came to talk to us. She said she had started working there a couple weeks prior. She apologized for what had previously happened. She was very friendly and generally seemed like a nice person. We will continue to go back. Hopefully, we do not have anymore negative experiences. I only gave it a 4 star for now as I am averaging out our total experience. This location would be given a 5 star rating if we were talking about the manager's love of money over customer satisfaction - but we're not. I never paid attention before, but I just noticed Smitty's Promise of Quality: "We promise that our food will taste great and be of high quality. If, for any reason, our food or service fails to please you completely, let us know and we will make it right, immediately. That’s our Smitty’s™ promise to you." The Henderson location must not believe in this. My family and I were at this location recently. We used to go there on a regular basis. This time my daughter and her friend each tried the Penne Alfredo. The friend said it tasted "off" but would be able to eat it, and did. My daughter said it was making her ill and could not eat it. We discussed this with the waitress. She asked if we wanted her to have the meal remade but told us it probably would come out the same. She told us my daughter could order something else instead, so she did. Everything was fine. A male came out later, which I believe was the manager, & asked if everything was fine. It was. He left. Well, we found that the manager decided not to rectify anything & refused to take it off the bill. So much for their Promise of Quality! The waitress told us the manager insisted we get charged for both. I would have assumed the Promise of Quality would mean only one meal was charged. We believed we would be paying for the replacement meal. Not so! You pay for everything you order - even if you can't eat it without throwing up! We let the waitress know that we would not be returning to this location. The Smitty's on Henderson Promise of Quality is not Smitty's Canada's Promise of Quality. Since restrictions have just recently been lifted, my family was hoping to get back to our usual routine. We are a family of six (and sometimes more, with friends) going to Smitty's once a week. Definitely not at this location! Their cheap, idiotic logic has just lost them much more than that one meal in sales. I hope the waitress conveyed the message that we'll never be coming back! By the way, I know the owners of this location would rather just have their lounge. Their lack of management skills proves it. The Henderson location is the only location where they never seem to have enough staff on hand for the restaurant - it saves money, right? Where else can you pay for "endless refills" but go all the way to desert without being asked even once if anyone needs refills? There always seems to be an excess of staff in the lounge though. If I have to get up after a while and try to find someone - then the managers are either not good at staffing, or just care about the bottom line. I even had staff neglecting us in the restaurant because they were busy watching "the game" in the lounge. No joke. This would have been posted sooner, approximately 2-3 weeks sooner, but my wife and I only noticed the Smitty’s Promise of Quality when we went to the Smitty’s Regent Location. We decided then that it was important to inform others of the issues at the Henderson Location. We do not want others to have a bad experience like we did. When you are paying for quality, you should get the quality in the food and service that you are promised.