Review Domino's Pizza - West Kelowna

I pre-scheduled my order to be delivered at 11:30 am on June 25. So, our employees can have their lunch since we couldn’t go out to buy some food. The delivery was late for one hour without any explanation. Also, forgot to bring two drinks and said that they were out of it. If you didn’t have any big bottles of pop, you could have bring a few small ones to satisfy your customer’s needs. Always call your customers and let them know your situation if you can not show up at the scheduled time. Why do you think people order ahead to select the time they want?

I usually get decent service and food from this location especially as my husband was a manager there for the past 2 years. But yesterday afternoon was unnaceptable as I was sent 2 raw gelly globs in grease for lava cakes. 100% the cook knew when they came out of the oven they were not cooked and not acceptable to be sent out but yet raw grainy uncooked cakes were sent to a pregnant woman! !Absolutely unnaceptable. Couldn't even pick it up from the box because it was liquid oozing dough

Had the chicken bacon ranch and i have to say it was good pizza i had in a long time.

Ordered honey garlic wings… got hot wings instead that we could not eat. Requested light sauce on the pizza and still got too much. A waste of 50$.

Picked up pizza and wings last night from this location. Superb service and food was hot fresh and just like I ordered. The young man Jessie who took my order was professional and friendly. Great group working at this store. I will be back.

Edited review because of domino's customer care reaching out and rectifying the situation. At the end of it the resolution was sufficient.

This Dominos always delivers! No pun intended! Always delicious and fast delivery! Keep up the good work!

I usually have a great experience with the staff that answer the phone. Tonight the girl that answered the phone was very.... I don't even know how to put it. I had to say " hello?" 3 different times because I thought she had hung up on me. I had to repeat my order multiple times and literally got no response hence the "hello?" Might want to talk to your staff about there phone etiquette!!! Maybe some retraining?????

Fast and always good food. These guys are great and are always fast, and the foods good to.