Avoid this place like the plague! I approached the counter and immediately the staff wandered off without acknowledging me. When one of them returned, I ordered a mint chocolate scoop shake with a flake top. I was told that is a crumb top, but having never been to a Shake Shed before I didn't know t
The man at counter was rude. The Kid (15ish years old) who was serving icecream at the time, handled the dessert bare handed, and not even in an apron. Bubble tea was a let down. Boba balls were chewy, melted and tasted like swallowing a chunk of dirty grass.
Upper Hutt branch - We used to get some good snacks here regularly, but the sudden change of ownership just messed up the choices. No more ice-cream cakes, no more fries (which I thought it was better than any other fries around the area), no more soft serves.. no more hotdogs. And the milkshakes an
Served a soft serve ice cream, that immediately melted all over my hand when given it and then told that they couldn’t do another one as machine not working now (so ordered another couple of single scoops for my kids). Two female servers totally disinterested and no apology, so I had to tell them I
Out of all the Wendy's ice stores I've been to in my entire life, this is consistently the worst. The ice cream is always at that almost melted point. ALWAYS. Like by the time I've paid and walked 2 metres, it has started dripping/melted. I can't tell you how much that infuriates me. On a hot day, y
Not really impressed by the new changes .. we loved the flake shake, but not available now. Our milkshake had way too much syrup in it, it was not nice .. and you'd expect better as it's not cheap! Tables messy, and bin so full you can't put your rubbish away. Disappointing, sorry.
We stood waiting to be served as the young lady served another person. After a few minutes they then went over to make some hot chips and a hot dog etc. My wife who is terminally ill went to some seats to wait as she was tired. After she had done that another young person came up and waited. Another
Bought a bits sundae. It's tiny and the server used her dirty fingers to push 5 chocolate pieces into the top of it. I had to ask for a different one, good thing I saw! She had no shame either. I would give this place zero stars if I could!
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