Review Tim Hortons - Waterloo

If it was possible to give 0 Stars that is what I would rate this location. The staff do not care. The manager does not care. I have personally heard the daytime manager during the week say on more than one occasion, "I don't care." They know the take out coffee machine is broken and again i was told by the manager she doesn't care because the drive thru one works and then she will remake your coffee with the drive thru machine. They serve day old pastries just to get rid of them while the fresh ones sit visible on a counter getting stales so they can sell the old ones. On one occasion when I complained a newer staff member said to the manager "but I'm not allowed till the old ones are gone" and she shushed him and told him to get a new one. This location is seriously the worst and it is 100% because of the daytime manager. Find another location, GO TO MCDONALDS just DON'T GO HERE!!!

So apparently this is how they make breakfast sandwiches here. And to top it off, where’s my sausage. Worst Tim’s location by far. Customer service doesn’t exist here. Zero stars if I could give it but forced to give 1 star. Stay clear of this location. Terrible, just terrible

Not a bad place at all. It’s in a pretty busy area with no other Tim Hortons around for a little bit. Depending on the time you like in the morning will be a little busy and it will take a bit of time to get orders as many people go to this location. Selection with the baked goods they have are pretty decent and will provide satisfaction for you baked good hunger. The place over all decent nothing special as all tims are basically the same.

Sorry I had to visit this place 3am drive thru. Had to wait quite a few minutes and a number of 'hellos' until the employee responded. Fine. The employee told me they had nothing ready to serve except for bagels. I think breakfast menu starts at 10 pm. They didn't have either.

Wish I could give them -100 points if there were any. Haven’t seen such a rude staff ever especially the old ladies there. They treat others like it’s their mom’s store. I wondered if the owner of the store was same. I talked to a few people, turned out it was right. Recently, I saw the owner scolding her employees in a way that represented how unprofessional she is. Tim hortons must do something about this as this kind of branches destroy the whole tree. It happened to me not once, but multiple times, that’s when I reached out google reviews. I feel bad for employees working there.

Worst Tim Horton ever they messed up my order and when I call them, the lady that I spoke to instead of apology told me that I need to double check my order since they can't take a normal bagel with cream cheese order. I used to work in fast food and this isn't the right way to talk to a customer who got a wrong order.

I have received worst service especially on Saturdays and Monday mornings in drive-through. Also when I come in front to order, I have witnessed the managers keep on yelling on new trainees, what kind of management is this ? How will new trainees learn if they are been pressurized ? This place is quiet dirty too I am really feeling sorry for the front employee who was been trained getting yelled constantly by the manager for not being quick. Zero starts.

Literally the worst tims in the city. I have dropped by a few times 10 mins before closing time and they have a chair on the inside closing the door? Even though it’s not closing time? The old lady there is just not polite at all. They’re also always yelling at the new employees …just not a spot to have coffee !