Review Mcdonald's - Waterloo

So listen, I'm not gonna rate y'all bad because clearly I didn't read the ad properly, but you guys gotta be kidding me? I came all the way out to get the buy 10 get 1 chicken nugget deal, assuming like many others, that it meant buy 10 get 1 free (ONE EXTRA PACK OF NUGGETS). Who puts up an offer for 1 chicken nugget? I feel like I'm going insane? This is gonna be the incident that convinces me that corporations are toying with us now and we all live inside of a simulation concocted by a master puppeteer playing with the poor.

This is the worst McDonald’s EVER and they always screw up my orders. I just pick up my food at 3am and who ever made the Big Mac took a bite out of the bottom patty and of course no one picks up the phone to complain about my Big Mac and want my money back snd never eating here again or McDonald’s for that matter. If I could rate 0 stars I would.

Ordered a Sausage McMuffin no egg on Christmas day. Get home and they gave me an egg McMuffin with no sausage, wrapped in a Sausage McMuffin wrapper. I hope you rot. I despise these employees.

I don't know what the training is for people checking orders before handing them to customers but they need a refresher... Last night I had to give my order three times at the drivethru. Then again at the first window, only to have my order be the wrong burger completely. 4 times I delivered my order. And they STILL got it wrong. Busy is not an excuse for poor service. If the staff cant handle the nature of the industry they should find another job. This morning, giving this location another chance. Order burrito combi with a side burrito. Easy enough right? Not hard to understand that as someone taking an order. The lady taking the order starts putting in a totally different sandwitch combo. I restate my order, she says sorry, we good. Drive to the window. Staff member tries to charge me for a completely different order. I mention it. They fix it, give me the debit machine with nothing on it for me to pay. Just the welcome screen. I try to get their attention and they are too busy with another customer to worry about the one right infront of their face. I understand this is fast food. But I'm not getting fast, or correct food. Fine, get it fixed, pay, off I go to the next window. Food window, get handed my drink and my bag, off I go. Get to work. 2 burritos.... That's it. So all this bs, repeating my order, again, out of three burritos and a hashbrown, I get 2 burritos. You're welcome for my extra money for the products I didn't get. Please put my extra funds to extra training for your staff. Back to back days.., they sure look like they need it. Shame McDonald's Columbia... Wish I was editing this with something positive. But yet again, congratulations McDonald's Columbia/King Street. You almost got a piece of lettuce on my two Mcchickens. I would think making this sandwitch would be day one training... Come on guys...

Staff is always friendly, and they are generally pretty quick. Food for me is always hot and fresh and the restaurant is clean. Employees follow COVID protocols with face masks and shields, wiping down payment areas and detailed signage. Only complaint would be the self service printers break too often but that's more of the technology than the restaurant itself, it happens at all McDonald's

Just went through drive through watched the girl check my order got home opened the bag to find a big mac missing. Dont think its a mistake when the order is packaged by one person then checked by another. Not a very honest place here as I see it. If you choose to go through drive through here better double check what your getting... Sad especially in these times.

Made an online order at 1030, arrived at this location 1045. The drive-thu took over 15 minutes to get through, so now my order got canceled by Andrew the assistant manager because I got to the speaker at 1103 and they don't serve bagels after 11, and there is nothing they can do.. This is absolutely fantastic customer service Andrew and you definitely make McDonald's proud. I hope to here from a real manager with real customer service or the store owner.

This is how you guys treat your customer? Firstly, the drink was spilling all over the place and spilled over my hand too. When asked for tissues, the girl working there gave me attitude and served other people first before providing me with tissues. She didnt have any name tag as well!