Review Wendy's - Waterloo

This place used to be so much better... now it's the dirtiest Wendy's I've seen. Even the burgers that I used to love tasted.... off? Not the best Wendy's by far. Management should be ashamed. Under staffed or not it should not look like this at 430 in the afternoon on a Thursday.

This Wendy's always has the freshest fries and the staff have literally never messed up an order/ forgotten any items. On the contrary, sometimes we have been accidentally given an extra sandwich! Not gonna turn that down! Awesome :)

Absolutely worst experience me and my friends gave ever had. Went in to try the new breakfast menu knowing the quality of Wendy's food has been higher than most fast food establishments. Not this one. We put our orders in, the store was absolutely dead almost no one in drive thru and still took around 20 minutes of waiting to get our food. We decided to try the new breakfast sandwiches with the croissants, biscuits,etc. 20 minutes is normally not a big deal when waiting as that probably just means it needs to be cooked fresh. When we got to our car to eat the food we open our sandwiches and every single one was missing both sausage/bacon that we paid for, buns were cold, eggs weren't even close to cooked. They looked like they were beaten with a potato masher, they were runny and tasted rancid. At the very least just make sure things are cooked. This store needs to be shut down. Service is terrible. Absolute health hazard. DONT EAT HERE UNLESS YOU WANT TO WASTE YOUR MONEY. Also, the food was so bad we literally threw it out immediately and went straight to the McDonald's to eat.

Listen to person on the other side of the drivethru. Use your finger to put in the items they are asking for. Thank them for their time. This place gets orders wrong so many times it's insane. I love getting a Dave single for the price of your most expensive burger. You know, the one I actually ordered. Maybe it the staff wasn't laughing like they are at the bar and they were paying attention this location would have at least a 4 star. But you guys don't truly care about Google review, do you? 🤦

Never had a great experience here. The manager lady seems to be the only person who cares about her job. Went for breakfast and they offered me a hamburger because they didn't have any of the breakfast stuff except eggs and bacon. It took 20 min for me to get an egg on a hamburger bun with 1 piece of bacon. Then next guy who came in was told they were only offering lunch at 930 in the morning.

I went in to order so I could ask if I could substitute nachos or chili for the fries in a combo and was told that I couldn't. Oh well. I ended up ordering$30+ in food and brought it home. After unpacking my food, an order of fries was missing. Living a short distance away, I decided to go back for the fries they missed. The manager, who packed the bags, said she didn't forget the fries. I told her if I didn't live so close I wouldn't be back here for the fries she missed. She wasn't going to give me the fries until I said I would return the whole order for my money back and film myself putting everything back into the bags so she could see that she missed them. Very poor customer service, I haven't worked in the fast food industry for 30 years and I still know the customer is always right, especially if it's only about a small order of fries.

Customers inside were leaving, due to the wait time. Not that they were very busy, workers took very high priority for drive threw ONLY. Was like a 10/1 Ratio that day, serve 10 in drive threw and ONLY 1 inside? Also customer asked for work frys

Person in the drive-thru was so rude i almost drove away. After placing my order i went to the window and the person did not say a single word to me. Just threw the machine in my face, passed me my drink aggressively and then tossed my bag. Without saying a single word. If you don’t like your job, quit. (:

~Blown Away~. One careless Saturday afternoon I was feeling like something more on the fancy side. I arrived at this Wendy's in the late afternoon and I could not have been more astonished. The walls, seats, napkins, were all beautifully beige coloured and adorned with silk green cloth. Having been a tailor for an odd 13 years, I estimated the silk to be worth $200 per square inch - some of the most expensive material on the market. A remarkably extensive measure to ensure the quality and gourmet feeling one feels when entering the five-star restaurant.<br/><br/> I approached the counter and was greeted by the most beautiful woman I have ever laid my eyes on. Blonde hair, green eyes, and a curvaceous figure only rivaled by the fine patties placed into the large Baconator I had ordered. The cashier was one of the most polite, well spoken person I had ever met. The conversation went something like this: <br/><br/>Me:"Hello, one large Baconator please!"<br/><br/>Her: "Sure thing that will be $*.**"<br/><br/>Me: "Excuse me - but you are the most beautiful woman I have ever laid my eyes on. Your blonde hair, green eyes... Your curvaceous figure that is only rivaled by the fine patties that will be placed into my Baconator. Allow me the pleasure to have your number."<br/><br/>Her: "*Blushes* Here... Let's have lunch after my shift : ). I'm free whenever, just like a drink that comes in the excellent value Baconator combo"<br/><br/>Me: "Excellent, m'lady. I shall take my burger and drink and bid you farewell, although only for a short while. :)"<br/><br/> My hair fluttered in the breeze when I said that and she probably caught a glimpse of the dark past that my eyes had seen. My tall, lean muscular figure approached the fine seating in the establishment, near the corner. I sat down and ate the burger with my strong jaws chomping away at each sizzling piece of bacon. The cheese melted in my mouth as if my burning hot passion for the cashier had manifested into the microwave that they had heated my burger in. I was simply amazed. I never would have expected a fancy, gourmet restaurant to be positioned so close to me at such reasonable prices. My day had been brightened by the sweet cashier, perfect atmosphere and unbeatable food. Overall, this is the best restaurant I have ever been to. Nay, it was the best decision of my life.<br/><br/>Later that day, I called the cashier and asked her out for lunch. We kissed and made out and shes still my girlfriend happily ever after. Amazing experience, 100/100. You will not be disappointed at this restaurant.