Review Baskin-robbins - Waterloo

We ordered a Birthday cake for our Daughter. We expected a slight variation from photo to cake but what we received was just awful!! The writing was all over the place with thin spots, thick spots and hard to read. The lines were not clean on the side at all and parts didn't even go all the way around the cake. Also was to be a half cake half ice cream but got an all ice cream cake! When asked for a refund we were told we can have an ice cream cone or a $10 giftcard.

We came to get ice cream today, and we were overcharged. We asked for a double scoop in a waffle and he gave us a triple scoop, we asked for a single and he gave us a double. When the cashier was punching in the total after what I told her we ordered, he just came over and added a bunch more to the bill. The total for 3 people came to $26. When I asked for the receipt, it was not what we asked. Dishonest service. We will never go there again. I recommend always checking your receipt.

I went in for an ice cream cake and turned out super beautiful and exactly what I wanted!! The customer service was amazing and they are super helpful and friendly with all the cake questions I had! Would recommend to anyone wanting a custom ice cream cake!!

I ordered a cake for my son's birthday to be picked up today at 11 am. No one was at the store to open, no one would answer the phone and no one will respond to my emails. I already paid and just had to reorder it from the highland location. Almost 10 hours later and still have not heard from the store for an apology or to get my refund. So frustrating.

I had ice cream from there the fridge was broken and i wasnt given a new scoop, a day after I got food poisoning from their ice cream! Don’t recommend this branch, worst customer service experience ever, I cant believe they sell bad ice cream

NOT SAFE DONT EAT AT THIS LOCATION By far worst location the older women working there was very rude, I asked for one scoop of Cotten candy and one vanilla, the vanilla scoop was melted once I spoke out and told her it was melted, the lady tired to say every ice cream has diffident texture I don’t understand how an ICED cream have different texture, then she just scooped out the vanilla and gave me another scoop of Cotten candy some of the vanilla scoop was still let here and now the past 3 days I’ve been just puking and it was cuz of the ice cream. Lastly they are scammers the women gave me a half full scoop every location I go to they fill the cup however two scoops and the cup was still half full I wish I had a picture of the ice cream or I had the receipt I would really want to take this to the food health and safety because stores like this with cheap disrespectful unclean people shouldn’t be allowed to own stores

Absolutely delicious cake! I ordered it not knowing how it would turn out and it came to me as perfect as can be. I was skeptical about coming here to this location but I'm glad that I did - You need to go in and experience for yourself not what others make of it! Will definitely be coming back here for future cake orders!! Thanks so much to the establishment for making my anniversary a sweet and delightful one!

These people are so cheap with their ice cream