Review Osmow's - Waterloo

This never happened to me, this location skimpped out on the chicken and sauce for my order. This was during $8 promotion. Unfortunate

Food was good! Girls were great in customer service!

This restaurant should be closed for severe lack of cleanliness. Washrooms are worse than a truck stop washroom honestly. Counters were wiped with dirty cloths you could tell bc it dried soo streaky / greasy still. If the things customers can see are that dirty I can only imagine what cleanliness is lacking behind the counter where the food is made. Just angry I paid for food before noticing everything around me. VERY disappointing from a restaurant. Cleanliness should be #1

Best shawarma in North Waterloo? I'll be first to admit that I certainly did not visit every single shawarma joint in town (there are just too many to bother with), but Osmow's is actually really good, and can stand it's own ground against just about any any joint that I have eaten from. First of ... the service is friendly and knowledgeable, they really know their assortment, and I like that they ask us to customize our meals (add this, substitute that, etc.). The food comes out hot and wonderfully seasoned, this is after all middle-eastern cuisine, so you expect unique flavours. Both of our salads were prepared from fresh and crunchy veggies, and our mains were super tasty. The meats on both were moist, juicy yet well properly cooked, the rice was yummy and the sauces complimented the meals perfectly. (Be warned about their hot sauces ... the hot is actually very hot! I like it hot, but most could find this too hot. If by chance you find that your mouth and gullet are "on fire" ... head next to Dairy Queen, and put the fire out with some soft serve!) This was my third time at Osmow's ... and I'll be back.

Food was ice cold.. old chicken, rice didn't have much of a taste neither. The guy made it LOOK nice, appearance wise, but it was a terrible experience sadly.. I'll try again if I knew when was a good time to go

Hi, your food is delicious I ordered a lot from you through Uber Eats. but I have to report an issue. Today I ordered the lamb on the rock from Uber Eat around 1 o’clock. When I received the order, I saw the package was not sealed and also there was a crack on it(the package was always being sealed), and there was a large part of the food was missing too. I would like to know if you seal the package every time when the food is ready for delivery? Ps: the delivery guy was riding a bike, wearing a glass. If you sealed the package, please let me know. Thanks

The wraps are good, though they always put too much mayo on these. I don't go here often and so forget to ask for a normal amount.

I wish, I could give this place 0 stars. I have been to this location couple of times before, the food was good but I just went to this location again this week and my experience was horrible. I just grabbed some Falafel wraps and poutine. The falafels were burnt, hard and tasteless. Inspite of knowing that the falafels are burnt, the guy working there purposely added the falafels to my wraps and on top of that, he also gave us 3 extremely burnt falafels to compensate. I just had the worst experience having a osmo'w's shawarma. Additionally, I ordered 2 medium poutines and the quantity was too damn small. I'll definitely not recommend this place to anyone!