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Sluurpy > Restaurants in Waterloo > Tim Hortons

Tim Hortons - Waterloo - Photo album

I am absolutely appalled by the unprofessionalism of this store manager. The supervisors at this store are wonderful and compassionate people however the manager at this location should not have their position. We had a massive issue with our order which was easily rectified by customer service and
Wish could have given in negative, if that was possible. The staff here keeps on changing, at times they are some nice people but some are extremely rude. It depends on your luck whom do you get. There were two new women working this time I went. Rude to a level where one of the girls actually said
It's a Tim Hortons This location has a brutal lineup sceme specifically during COVID. The lineup runs right through the seating area. Other than that a fairly good location. Avoid early morning if you're trying to get moving quickly. No drive-thru
I've been frequenting this spot for many years, but today for some odd reason , I felt a lack of service. After waiting , and waiting , and watching 3 people get their orders after I ordered mine , I had to finally speak up and remind the person behind the counter that I had not received the coffee
Some of the staff are great. But enough are either abrupt/rude or flirtatious and creepy that I recommend staying away. There are a few alternatives to Tim's in this area, try to visit those if you can. Location is strategic, I'll give em that.
Tim's have lately started confusing with all the same looking drinks with such complex names. I think they need to start making something different than just another iced coffee .. also please train the staff to not load iced coffees with 'Ice Cubes' .. it dilutes the taste of the drink that should
Best bagel, coffee and much you can try Nice customer service 🙂
This is the worst Tim Hortons i’ve ever been they no chicken, not even a rise to make any wrap of course they out of has brown and potatoes wedges
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