Review The Chopped Leaf - Waterloo

Very disappointing. Ordered two bowls for pick up and when I arrived at the appropriate time and still waited for 15 minutes. Then the staff told me they gave my order to a delivery driver by mistake. They said I would have to wait 15 minutes for the driver to come back with my food. I asked for a refund because they were busy and I didn’t want to wait longer and as this happened the driver returned. They took the food from her and handed it right back to me. During a global pandemic?! The food had been taken away for who knows how long and opened by somebody already! They offered to remake them but since I had already been waiting inside for 35 minutes but I just wanted a refund. He refunded me the wrong amount but I did not even bother asking again because it seemed like the two working were new or did not know what they were doing. I normally love this place and I never write bad reviews but this experience was insane. I am not trying to be rude but I have never had a food service experience like this before.

Always delicious and very easy to enjoy, staff is great and today l would like to congratulate you on how you dealt with customers on during the outage. You apologized for not having music and asked if anyone can sing; unfortunately not all people caught on it but it was a nice way to engage. Made my day. If the owner sees this comment, give your employees a raise, well deserved!

We ordered a full salad and a bowl, the bowl was missing the dressing. The salad had way too much red onion and they were huge chunks so the onion was super overpowering , had to pick them out. Was my first visit back after not going for about 3 years and the quality seems to have gone down while the prices have gone way up.

First time here, I order the Bangkok salad and it was amazing! I asked to substitute the edamame for chickpeas and I added grilled chicken. 👌🏼 The service was great and I loved the ambiance.

Stopped in here, on a hungry whim today and was pleasantly surprised !! GREAT location, super staff, incredibly clean and the food was delicious !! We ordered veggie quesadillas, cranberry pesto sandwich and a slightly-altered version of their Bankok salad. Everything was delicious and very filling. I'm a big guy and I was a little worried that it wasn't going to 'fill' me.....as they weren't serving soup today. Excellent experience - we WILL be back !!

Truly disappointed. For the amount of marketing around gluten-free options on this menu, I was surprised when there were no GF wraps or GF sandwiches (1/2 of their menu). I ordered a Bangkok salad with falafel and the 5 falafel that were on top of this salad were rock ice cold and didn’t realize until we were driving away. I couldn’t put my fork in it, that’s how frozen they were. I actually had to take the falafel home and heat them up in an air fryer. I can’t believe I paid for this.

Feel good after you eat, definitely a true statement about this place. A co worker and I ordered a build your own bowl, and were surprised with the large portion size. With tons of Fresh, full of colour vegetables to choose from the only thing difficult about coming here is choosing what to want to put together. From fresh vegetables, full of flavor rice and quinoa to home made salad dressing this place is an absolute must try. You feel energize after eating this meal, it was big but full of nutrients that won't slow you down like eating meat. We also got our hands on the cold pressed juice, expensive but you get loads of fresh nutrients. Overall we are very impressed with the staff working, very friendly and quick to get order ready.

My boyfriend and I came here after doing some Christmas shopping in the area. Unfortunately the food and service was very poor, and for the prices I expected more care to be taken towards the food preparation and customer service. The restaurant was empty, we were not greeted upon walking in, and the attitude from the woman serving us at the till was quite off-putting. She seemed very cold like she just was angry to be serving us. We waited about 15min for our food and once it was prepared the woman behind the counter throws the container on the takeaway area carelessly and goes back to making our second item, the sandwich. A few minutes later she threw the second item on the counter in the same way, turned around didn’t say a single word. Last time I came here I was kindly offered a takeaway bag and napkins with my items, but not this time. It was approximately 7:45pm when we left Chopped Leaf (closes at 8pm) and I noticed the open sign had been shut off - it was on when we arrived. I think she may have been trying to close up early or something and was upset we had come in a half an hour prior to closing. Regardless, her attitude was quite disappointing. When we got home, we noticed the bowl was made with burned rice, like it was from the bottom of the rice cooker, and half the sandwich was destroyed, completely inedible. It looked like the bread was not cut all the way or the bread had stuck to the grill or something and had completely ripped apart, but had been flipped over so the good side was facing up. I’ve attached a photo to explain what I mean. I haven’t been here in almost a year, but I remembered the quality and service being good which is why I came. But after this experience, not sure if I’ll be returning.