Review Tim Hortons - Vaughan

Never in my 21 years living in Canada have I ever seen a customer SERVICE worker roll her eyes at me or my partner shamelessly for asking why the total was 5$ extra than the actual price. We had a coupon for 2 can dine for 8.99 but total came to 15.99$ She has dark circles and dark cheek lines with lifeless eyes. She looks like she hates working there.

I have been taking coffee from a very long time. They were doing their job good but not bad.Their current staff is horrible. I think they don't know what coffee and manners mean. If I can give them zero stars I would do that.

Their food is good but their menu keeps downgrading. It’s like Home Alone. The originals were good but as the sequels continued, the franchise became less of an enjoyable topic.

Totally burnt begal bad experience ⭕️

Open for public walk in, dine in and drive through services available Good customer services and friendly staff.

This location employee's never put NAPKINS With any food orders either they are told not to or not trained or don't know the usage of it specifically take out order, really disappointed.

UPDATE 4:03pm: 2 mins after submitting my review, I walk outside towards my car with my toddler. I witness what looks like a manager and an associate followed a young boy outside and proceeded to stand in front of his bicycle in a threatening manner. The associate then asked the young boy why he made a mess in the bathroom? Then Word for Word said to the boy, “I will break your bike the next time you come around here”. I get that you are upset with how these children treat your dining room. But threatening someone, is not the way to handle it. If they are vandalizing your property, call the police and have it handled responsibly. If they are just making a mess, request them to leave the restaurant and tell them not to return. Like I said in my review, hire more people to clean up the mess. You have a location directly across from a massive attraction park. It is a given that you are going to have increased sales and increased problems. To me, looks like your staff needs some training on how to handle confrontation. Original Review 3:55pm This restaurant definitely needs to schedule extra staff during peak wonderland hours. We went through the drive through window of Wendy’s and ate in the car. When my toddler asked for timbits. I decided to bring her in. The dining room of both the Tim Hortons and the Wendys were filthy. The amount of teenagers and young adults was overwhelming. Clearly they have come from Wonderland to have lunch. It is also clear that they weren’t taught how to clean up after themselves and the entire dining room was littered with garbage all over the floor, tables and piled up at the garbage bins. Having the extra help scheduled on peaked hours, could definitely alleviate some of this mess. Designating someone to take control of the situation and keep things clean is a must. There is just not enough people working to be able to handle the amount of orders being placed and waste being left around. It’s time to buckle down and do what it takes to clean up your restaurant.

Awesome place never too crowded and always peace but most importantly their coffees and hot chocolate is the best one I have tasted so far