Give companies a chance to correct errors. We know Boston Pizza well, and it was within walking distance from the hotel. There were other options such as Montana's, Jack Astor's and the Chop House, but we were a little under dressed for some of those and we wanted something relatively quick.
I don't normally review chain restaurants, unless it is one I have never been to before or a new location which this was. If you've been to Boston Pizza then you know what to expect. This was not a bad visit, but we tried the pizza burger, and although it was good it would not be something I'd order again.
here we were slightly disappointed was with the salad, which came out without croutons, and little if any dressing on it. Unfortunately when the server came out, we had not yet tried it so couldn't comment at the time but we both looked at each other when it came out like WTF? Before she brought the bill, and asked if we wanted something else, I did mention that I had a small complaint for the manager regarding the salad, and it not being what we had come to expect. She asked if we wanted another one, and because I am always leery about making complaints when it comes to my food (I've seen the movie Waiting and things they do) so I said no, but Karen said yes so we let them make amends. It didn't take long before we had our replacement, and it was much improved. She did say though that apparently somebody else had ordered theirs without croutons and dressing on the side, so it was likely just a mix-up and we got someone else's order. Too many times though I read reviews of people complaining, but I never hear them say they mention it to the establishment.
This was an opportunity for people to see that if you do complain, you can give them a chance to fix it and they were very good about it.
WOW!. My favorite food is pizza. My husband does not eat cheese, therefore he does not eat pizza. His favorite food is barbecue pork and ribs. We are visiting Toronto and I suggested Boston Pizza. The meat eaters pizza with whole grain crust was fantastic. My husband enjoyed his barbecue pulled pork. We have never seen a restaurant that sells pizza and barbecue. The waitress was great. We are now looking forward to trying out the three Boston Pizzas in Florida when we are there. Great experience.
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