Note: There is NO direct access from the mall. You have to exit through Door 3, walk outside the mall, and use the separate restaurant entrance. Sorta dumb.
Service - 3/5
Food - 3.5-4/5
Atmosphere - 5/5
Disclosure: I avoid going to chain restaurants, but sometimes it's unavoidable when you're in a group and the majority wants to eat at Milestones, Pickle Barrel, Earl's, Moxie's, etc. Inevitably, I'm bound to bend...
I'm just always suspicious as these places seem more about the atmosphere, loud music, scantily clad servers that look like they're out on a casting call, and less about the FOOD.
Anyway, I was greeted by a gaggle of hostesses in LOFT-style gray dresses. They were friendly and one was particularly very engaging, asking if it was our first time, if we wanted anything, etc. A group of women who were in front of us got mimosas while waiting, but we were not addressed. Ok, but somewhat awkward seeing how we were literally right beside the mimosa women.
Seating did not take long at all, as per hostess it was approx. 15mins on a Saturday, after lunch service, around 2pm.
Aside from the Apps/Steaks, prices seem to average ~$15. Menu consisted of a mix of Asian-inspired sushi dishes, including gyoza, Dragon roll/sushi cones, sandwiches, burgers, & steak. Menu's online, so no surprises on the pricing.
FOOD:
Yam Fries - $9 + 0.75 for grana padano. No one mentioned that there was an extra charge for the cheese. Serving was on the smaller side, decent for 2 ppl, but pricy for portion that arrived. Yams aren't expensive, just don't charge for the cheese and we'll call it even, non?
Farmer Market Chicken Salad - $16.50, good flavour, would've been better with a bit more chicken in it. Barely visible. My bf had to dig pieces out when I asked where the chicken was.
Baja Fish Tacos - $15.5, REALLY GOOD! Came with 3 tacos.
Apple Pie w/ ice cream - $9, this came recommended, especially for sharing, but honestly, it was just ok. Sounded better than it tasted. It was slices of apple on top of a filo pastry. Ice cream had a really good texture and apparently it is made every morning!
SERVICE:
I think they're still working out the kinks. Joey is one of those places where there's a bunch of people who are wearing specific uniforms and each person with a specific uniform does a specific duty. The girls in gray greet/seat you, someone takes your drink order/tells you the specials, a chick in a tight black tank serves you, another guy brings the food to your table, etc.
So during my lunch, I was told the wrong price for one of their drink specials (it was subsequently taken off the bill), there was a loooong wait for the dessert, & a loooong wait for the bill. By loooong, I'm talking at least 20mins. Apparently our bill was given to another table & there was something finicky about the billing system.
Other than that, most of the workers seem very friendly and upbeat.
VERDICT? Fun atmosphere with BOOM 97.3-like music playing, upbeat and friendly servers, food was actually pretty good, I don't think you'll be taking home any leftovers as portions are "just right", & prices are a bit higher than food court.
Also worth mentioning that I felt as though there was soo much wasted space on the second level. Washrooms are also on the second floor which means you hafta go up 2 flights of stairs to access them. It would've been nice if there was a private dining room on the second level.
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