Review Golden Chopsticks - Thornhill

Very poor customer service. Ordered a lunch combo and specifically mentioned that order would be picked-up by someone else and that I required cutlery, napkins, etc., and requested a Diet Coke. Order was delivered with main dish, but no Spring Roll, (was supposed to be included in order), no cutlery, no napkins, no Diet Coke. When I called to report the missing Spring Roll, I was told to call back so that the counter worker could call the owner to discuss the missing Spring Roll with her, as opposed to simply issuing me an immediate apology and being invited to swing by restaurant, at my earliest convenience, to pick one up. Instead, I was offered an extra Spring Roll with a future order, except that I already paid for my missing Spring Roll with my most recent order, and don't think that receiving something that I already paid for, but never received, should be tied to a future order. The worker explained that she wasn't authorized to give me the Spring Roll that I didn't receive and asked that I call back at a later time to discuss the matter with the owner. Not worth my time or effort, but based on principle alone, will never return to Golden Chopsticks, so there won't be any extra Spring Roll with a future order, nor would I recommend restaurant to others. Caveat Emptor. Terrible customer service!

Sooo disappointed!!! You expect it to cost if its kosher but I didn't expect bland tasteless dishes. Oily veg fried rice. Soggy sesame chicken and the chicken was overcooked making it hard to chew. The stuff in the plastic trays at the kosher Sobeys is better. Used to be better at the old location. Won't be back.

I can honestly say, I have never had a more difficult and frustrating experience dealing with a restaurant. They did not know any information about what I was asking, the service was less then helpful, being transferred over and over again and asked to call back and never hear back from them. I highly recommend people to stay away

I went to the old location for years, and just went to their new location. It's not the type of food I'd want to eat often, as it's pretty greasy, but I crave it sometimes, and I always enjoy it the few times of the year I go. They have a pretty huge menu, but I limit myself to the few things I crave. I'll keep going, and wish them luck in their new location.

Extremely poor customer service. My non-profit had a group order to fulfil for our staff. We were significantly overcharged for the order (the total of which was withheld from us) and when I went to try and reason with the owner, I was lied to and given the runaround. Additionally, several staff members commented that the food gave them digestion issues.

Stay away !!!!! We have ordered a pick up . We have told that the pick up will be ready at 1500 and we were asked to come 10 minutes earlier because of the Shabbat . I have showed up at 1450!! A lady approached me and asked me if I came for a pick up . She added that she has an extra food and I can add it to my order . I thank her and noticed her that I don’t need an extra food . That she checked with the her staff in kitchen and when she find out that I am a head of time she raised her voice and asked me to come back in 10 minutes. 10 minutes later upon my returning I was told that the pick up is not ready yet and they need 10 more minutes. I was waiting outside the restaurant 10 more minutes. In the meanwhile the lady called my daughter and was yelling at her why we are not coming to pick our food . My daughter explained to her that we have been a head of time and I am waiting outside the store for the pick up . Out of the blue the exploded and started to yell on my daughter . I do understand that the lady had a tough day and maybe she woke up on the wrong side of the bed . However her behaviour was aggressive And totally unacceptable. For me it was the first and last time at the place. Haven’t face such a customer service in my life .

Simple order today. Chop suey tastes like they dropped a whole shaker of salt into it. No consistency to their food! It will be a while before we go back there.

Food is decent but overpriced. The service is terrible. We were given takeout cutlery and paper plates for dine in.