Sluurpy > Restaurants in Thornhill > Tim Hortons

Review Tim Hortons - Thornhill

Dame 1
I ordered food via the Tim's app ahead of time. The staff had attended to orders before my arrival. Waiting for my food, I noticed the staff talking amongst themselves as I was waiting for my order to be completed. I did order 6 assorted bagels, and wait for nearly ten minutes for them to pack bagels in a bag, get my cream cheese and leave. Also, there were grains of bread in my cream cheese. Being fast doesn't always win points with customer service. Care to orders do. The staff needs to truly re-evaluate their customer service strateg, for it truly lacked on my visit.
Arghavan Rastegari
Fast and convenient service by helpful staff! We got chocolate creamy chill with milk chocolate and it was super delicious, refreshing, and affordable. Just one thing, I was noticing that something dropped from a box and an employee put it back in the box without sanitizing. I see this as an inappropriate act because even if Covid-19 doesn’t exist and everything, the floor still considers as dirty and if something drops, it is best to be cleaned. Price range 💵: $ - Follow me for more reviews ☺️ My Instagram: @mortgagebyarghavan
chris manias
Crispy chicken cravable was still frozen after having to wait 15 mins to be served. Clearly understaffed and disorganized as they were taking orders faster then serving causing mass confusion on who's food is who's. Not only that but was causing a big build up of people in the store. Highly not recommending this location.
Aryan Abbasnia
Not a clean place! This location needs attention from someone high up at Tim Horton’s head office!
Reza Mousavi
Not pleased with this place. They burnt our English muffins and forgot to put in the sausage and egg in our sandwiches. How the heck do you do that. I paid for a breakfast sandwich and only got the bread. Ridiculous. Never go there again.
Elena Luzhanoffsky
Staff is usually on point here, it seems like they've figured out their staffing issues. Now people know what they are doing. But there is always tons of garbage in the store. It's the closest Tim's to my house and I always stop there to grab a coffee before my walk with my son, so I observe this trash every single day. It's gross..Trash smells. Trash cans are always overflowed with garbage.
Smita M.
I was rather disappointed with the service here. The communication between staff was nonexistent. I went in with a large order and because of the misinformation and miscommunication, I wasn't able to order any of the chicken wraps that was needed. Everyone in my group had to change their orders because the staff here weren't able to communicate what was going on.
Morteza Yari moghadam
The place is so big that you can spend your time with best friends of yours from dawn to dusk. No very busy in the morning but busy from time to time in the afternoon.
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