Pizza Nova - Thornhill - Photo album

Ordered pizza online for pickup and went after thirty minutes, past their estimated time. It was clear they were unaware of the order and were very late and unapologetic. The cashier on service on May 22 at 5pm EST was unfriendly and rude. Overall, bad customer service, slow service and the food is

Wow unbelievable I had order twice from this location first day they arrived an hour later I placed my order . Order was delivered incomplete they forgot my drinks, well ok I accepted it. Next day I placed an order again but an hour and 20 minutes have passed and still is not being delivered. I call

Wow. What a miserable person who served us. Gave my wife the chills. Awful. Service. Not a thank you, no eye contact - constant frown. Smile man. You’re working with people. OR - Go home. Never again.

My girlfriend went here to pick up wings. The wings were burnt. So she went to return the wings. One of the store associates and the manager were very rude. They both were hollering at her. And the two workers said that the wings come burnt like this. I’ll provide pictures. Terrible customer service

Everytime I come to this place I get greeted with a big smile and return a favour with a big order of pizzas 😀

The food is good, super clean store, need to improve customer service

This was my first time ordering pizza nova. I would say compared to the other chains it’s pretty average. I heard great things but in terms of the crust quality and topping amounts it was just ok. I’d put it about at an 8 -10 dollar pie. nothing special. 32 bucks for 2 mediums I was expecting mor

People were quick to respond to helping me almost as soon as I walked into the place which was super nice. It's pretty clean and well maintained. Spacious place and you can see what is being prepped and cooked for you. I asked for my pizza to be well done, and the person making the pizza actually to