Review Pizza Nova - Thornhill

I have been ordering from this location for many years and I am very happy with them. The staff are extremely friendly and they are very quick in making customized pizza orders. Definitely one of the best pizza nova locations I have ever been to.

I had ordered pizza online from this store for many times So far I am satisfied with their services. I just want to share unpleasant experience today. I told the server or pizza maker that he forgot to give me dipping sauce in my last order. He responded that they had over thousand of clients every day and he did not remember that incident and then he just walked away. it is just $0.99 dipping sauce. This is so impolite. I do like their pizza but he is not treating a loyal customer with a proper manner.

Fresh , clean and delicious. Deserve 5 star. This store the best pizza nova store👍🏻

Ordered a campo plant pizza from this location today. I wrote out the name of the pizza as well, but somehow my pizza only had plant based pepperoni and regular cheese on it instead of what was displayed on the menu: plant based pepperoni, spinach and mushrooms. I was charged $25 for this order. I acknowledge my own negligence to check the order, but as a customer I would have thought the employees were aware of their own menu. Very disappointed and dissatisfied when I have ordered at this location before with no issues. Though it may be a once time error, I believe there will be quite a bit of hesitation to return to this location and perhaps will order from another store in the future.

I ordered the Family Meal for $31.99+tax in store and the cashier was extremely rude and billed me the incorrect amount. I paid using my Visa and pointed out that the amount charged was incorrect. She blamed me saying that it was my fault because I didn’t order the Pizelle cookies and potato wedges that already come with the deal/combo. She also paid me the difference in Cash when I had paid using my Visa. Ridiculous! Will never order from this location every again. Incompetent staff that are also very rude. She was super kind to all other customers that came in afterwards. We also waited ages for our food which I think was done deliberately because customers who ordered after us were served first.

Tried ordering pizza from the website but its broken and wouldn't let me check out. App was doing the same thing as the website so i called instead, only to get hung up on by the operator. Ended up ordering from dominos and the ordering process was a breeze. Recommend dominos if you want a good/easy experience.

The best Pizza Nova location. My family and I have been ordering from here for many years ever since we moved to Thornhill. Friendly and efficient staff. Delicious pizzas with generous toppings and cheese.

Alwalys good taste and reasonable price