Review Freshslice Pizza - Surrey

We had a terrible customer experience today. To begin with the person in the store is not at all welcoming. Not willing to explain anything.A very pathetic customer service. Second we order two thin crust pizzas (pics attached) one of them was very hard like a biscuit. And the size was also very small compared to the other. So after we came home we opened it to our disappointment. But we thought we should get a explanation for the quality and size so we head back to the store. This time there is another person at the store and she looked at our pizza and said there is nothing wrong with it. Even after saying that the crust is like a biscuit she said that's how thin crust is. I am very disappointed by the way the people at the store received and interacted with the customer. Such a shame that a pizza chain franchise is not willing to hold to the standards of the parent company.

We ordered two 12 inch medium thin crust pizza today. The butter chicken pizza was baked well and it was 12 inch, but the other pizza we ordered, was burnt much smaller in size and was crispy with very less toppings. We definitely will not order from this place again and will not recommend to anyone. It was a complete rip off.

This pizza is BAD. I ordered delivery, I live 5 minutes away and it was cold. It was not in a thermal bag, and no sticker to keep my pizza box closed. The delivery driver was the worst I've ever had. I should have ordered from domino's. This place is trash!

They only serve things from the warmer if you buy it by slice. They won't make it for you unlike other freshslice locations. Not visiting this place again due to this limitation.

The most delicious mouth watering pizza if i had till now from fresh slice pizza is this TAJ SPECIAL PIZZA i got referred by one of my friend when i had this pizza man base is crisp full of topping as you can see in pictures below i request to Fresh Slice management to put this recipe in there menu so everyone can taste it once in life. The Owner Mr. Gill of this store was so nice humble guy always give advice to new customers for customized pizza. I request fresh slice management to add this pizza on all stores so everyone can have it i live in vancouver for this pizza i specially come to this place twice in a week.

Superb pizza,and very courteous staff especially Mr.Taj and Ms. Giang . Great service 🌺🌺

Nice place for a tasty and fresh 🍕 pizza. Great customer service.

This is the worst location of Fresh slice pizza. The cheese pizza tasted bad, and their service is horrible.I did pizza order today for my daughter and her class mate ,and when I went to pick up the order, the store gave my order by mistake to someone else who opened my boxes and then returned them. They man in the store put the boxes again in the side to sell them for me.l was in the store in that time. When I told him that he can't do this because of Covid, he became angry, took the boxes, and said "go buy from other store". This was very disappointing. Even one star is too much for their service