Tim Hortons - Surrey - Photo album

The staff is nice but, this location really needs to work on timing, especially in the morning. You cannot have 1 cashier and 1 person making in store and online food orders during peak hours. I always heard complaints about this until, I experienced this myself more than once in a week. Timing is e

I order off the app often for breakfast. My order is consistently incorrect (missing items, incorrectly made beverage etc) at this location. I have resorted to tasting my beverage and checking my bagel before I leave so as not to be left disappointed. I have phoned to rectify the issue with no impro

This place has unbelievable long waiting time. On Tuesday night at 7:30, there is no lineup at all. With 3 staffs in the store, and I need to wait over 20 minutes to get a iced cap and a chicken wrap. I asked three times how long I need to wait. A lady always told me the order is waiting for the foo

Nice place. Good service. Fairly clean. All the things are generally available. Some how one of the handicapped button to open the door is not working. The staff have very heavy workload. Even though it appears staff are loitering around, but really they have tons of online orders. My suggestion is

One cashier working helping customer for more than 10 minutes with some Tim card complaint. 6 people in line, nobody taking orders. I left to go to A&W next door where they were happy to see me and I got food in 2 minutes.

The time, that's what matters the most to the customers in the morning. However, this location doesn't think so. Employees think they can just relax and have a chat with their family member (I guess) while 5+ customers are in the line. Whenever I order in the morning, I have to calm myself from the

Service from crystal the manager was very very unprofessional, instead of explaining the deal I ordered online, she started arguing I didn’t order it correctly, when there is no instructions given on the app. She doesn’t know how to deal with customers politely. I would like to talk to someone with

Staff is always great and working hard trying to help customers getting their food orders. I would strongly suggest to keep an eye on keeping the tables clean. Many Tim Hurtons locations have gone down hill with cleanliness. Restaurants should be kept clean. I would suggest to return the trays so w