Highly disappointed considering I actually like this brand. Ordered their sweet potato fries which I usually order everytime I go to any of their restaurant. Went to the scottroad/120th location on Sunday afternoon ordered it and it came less than half full. Just annoyed because I had to wait for th
Bought two burgers and asked at order window to make it fresh and hot. But we got cold burgers and re heated patties. A&W is known for their best burgers but from this location it’s totally opposite. I had to throw in bin after one bite.
Worse one in Surrey . 20 min to get 2 poorly done buddy burgers in the drive thru. Staff doesn't care. Cook doesn't care. Pathetic service. Non apologetic. Don't waste your money here. Food isn't fit for consumption. They just give garbage and expect you to eat it like we're a bunch of idiots. Thi
Poor service. One person was working the till and getting orders ready for both the walk ins and drive thru. 2 employees were there and did not help in any manner. One was on her "break" while the dinner rush hit at 6, and the other employee was "cleaning tables" ... same table for over ten minutes!
The food is good if you don't watch how they serve it. I went in to order and the female manager got my order together. She would grab a burger then stick her two thumbs into it to see what was inside. Then she would do the same thing to the next until she had them packed into the bag. she would
Food was hot, that was abt the only compliment. Staff were not sure of items on the menu and did not punch in my order correctly. I not only had to wait 10 mins to get the order but they also did not bring food to the table despite the restaurant being dead. I had to go up and bring in my order, the
Beef was off in the burger, sour smell and green tint. First time in my life I've thrown a burger away. Staff didnt really seam to care that they were serving food that was bad. My wife also didnt drink her ice tea which is an almost impossible thing to be inconsistent?
Being going to A&W for years. They tried to over charge me for a burger combo by adding an extra dollar to each combo for no reason today. The girl wouldn't even look up at the menu to see I was being overcharged. Just said " its how the system does it" i wasnt paying $40 for 3 teen combos so I can
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