Review Tim Hortons - Sudbury

My boyfriend goes here every Saturday and gets his coffee and my breakfast and pays for extra cream cheese because the first dozen of times I asked for the regular amount and received the lesser standard. Even talked to the manger after the tenth time of not being impressed but no change. He's still paying for double but approx only 2/20 have been satisfied. This place needs to have consistent staff quality who understand that it's important to make customers happy. Have been to Tim Hortons all over the city and province and only always have been disappointed from here ..

My favorite Tims in Sudbury. Go there every morning during my work week. Love how nice the drive thru crew is. Especially this one girl (i think her name is Michelle) she is just amazing!!!

The coffee here doesn't always taste amazing. Today it did though so yay lol.

Fast service. Tightest parking lot in all of Tim Hortons ever built. You will get stuck during peak hours if you don't use the drive thru. If you send your wife, tell her to go to LaSalle and Notre Dame.

I went today & ordered a bagel breakfast sandwich, on a plain bagel, with bacon & I asked if it could be buttered. It came to $4.84 at the window. I gave $5.50 to include a tip. She gave me a bagel with a napkin & I left. I get into my driveway & open it & it’s a plain buttered bagel for $5.50. Beyond frustrating. My choice is to either take the loss or go back & ask for it to be corrected. I decided to drive all the way back based on principle alone. Now Im not getting out, Im 9 1/2 months pregnant, Im starving, I go back through the drive thru, it’s the exact same girl that JUST took my order. I explain the situation, she tells me to pull up, I show the same girl at the window my plain bagel, cut in half & opened, in the wrapper. She apologized. Another girl comes to the window all accusatory, “do you even still have the bagel?”, I show her it in the wrapper all open, she reaches for it BECAUSE SHE WANTS TO INSPECT IT, as if I enjoy wasting my gas to lie about my order being wrong. I told her, “ITS CUT IN HALF, breakfast sandwiches are not cut in half, I did not take the filling out.” Which is what she was inspecting it for. Absolutely ridiculous to treat a customer like this. Not to mention, I drive back across town to sort a mistake your staff make & at the VERY least, you dont even allow the guest to keep the $1 bagel???? I would like the owner to reach out to me because this is atrocious customer service & your staff need to be trained better. If I’m not compensated for the colossal waste of time, Ill ensure I go to McDonalds every single time Im at Notre Dame vs this Tims.

I loveeeee this place.. Best coffee ever 😋 ❤️

Good service and good tea n bagels :-) had a vanilla sprinkle donut as well 😋

Quick service and friendly staff.