Review Tim Hortons - Stoney Creek

The absolute worst customer service from the manager Sam. Went to go get breakfast this morning thru the drive-tru, the manager Sam took our order with the worst attitude. She was extremely rude. They claimed it was a “hectic” day, but that is still no way to treat a customer. Very disappointed in the customer service from Sam, however the other person at the window was very nice and sweet. Giving this review a 1 star only because the food is good today.

The absolute slowest Tim Hortons I have ever been too. It doesn’t matter if you choose to go in or use the drive though, either way you’re waiting forever. I could excuse the slow timing if they managed to get orders right but 9/10 times I get someone else’s order, or they just don’t care enough to take mine properly. Such a disappointment compared to others in the Hamilton area. Don’t go here.

This was by far the worst Tim Hortons I've ever been to! The bathroom was absolutely disgusting looked like it hadn't been cleaned all day water all over the floor and couldn't even use the facilities until I cleaned it myself ( cuz I had no choice I had to go badly and wouldn't have made it home) then I stood and waited at the front even though I was the only person in line for a good 5 minutes or more because the whole 2 people working were more concerned about drive thru then the front!!!

Their drive-thru staff should be training other fast food places staff. Even if their drive-thru is really busy they get people through really fast. I've had about ten cars ahead of me and never had to wait more than about 5 minutes. Great job guys.

unfortunately I am extremely disappointed with the level of service the Barton/fruitland location gives! they only focus on the drive through while walk-in people are left standing there... WAITING AND WAITING. It is quite clear that the lady who drives the Bright orange RAM doesn't understand operations. I dont know if she is a owner but I would defiantly be looking at getting her some proper training in operations and flow or replacing her! the owners of these Tim Hortons locations managed by this lady are all lacking and losing money... I see it everyday at these locations while people walk out unhappy that it took them 25minutes to get a coffee! LOL seriously!

Coffee always served piping hot and fresh! Vast improvement in customer service. The staff coordinate as a team and are all smiles.

Order correct. Masks required to enter the store.

They didn’t take accurate order and being rude with me. Even manager Melissa treat me in unprofessional way. So at end customer service is Zero at this location