Reviews Tim Hortons

The location doesn't look like a standard Tim's - it looks cute outside and has a little outside patio. We live in the area and see folks sitting outside and chatting. It's nice. Classic Tim's, in a slightly different setting. But, with all of that going for it, we're not sure why this location is a bit of a miss on the Tim Horton's experience. The only thing that's been consistent is that they consistently can't get the order right. We've probably been there 30 times over a span of 3 years, and HALF of those time there's an issue with our order. We've ordered tea and have been served coffee. Ordered double doubles but served black. Missing food items, someone else's order - you name it, we've had it. So please, CHECK your order before you leave. The most common issue we encounter is so strange to us. You place an order at the call box, and then arrive at the window and the staff advise you that they're out of what we've ordered and have to substitute. This happens so often and we don't get why they wouldn't say up front when you order. There's also unusually high staff turnover at this location. But hey, bright side: They're always hiring! 😆