Tim Hortons - St. Jacobs - Photo album

The location doesn't look like a standard Tim's - it looks cute outside and has a little outside patio. We live in the area and see folks sitting outside and chatting. It's nice. Classic Tim's, in a slightly different setting. But, with all of that going for it, we're not sure why this location is

Not this Store in particular but most of Tim Hortons are heading in the wrong direction. Drive thru is slow and inside service is even slower. They seem to be operating like it’s still the height of Covid. Only one person working one till.

I work close by so I’ve tried many nights to buy a coffee from 9pm-10:15pm and no one’s ever in the st. Jacobs store. I’ve waited at the counter for 10 mins 3 different occasions and nothing. It’s like they went home and left the store open. I don’t bother even stopping there to check anymore.

I have witnessed the owner of this Tim Hortons swear at her staff and give poor service. I will never be back here again, or at least until they get new management. She is very unprofessional and I feel bad for her staff that are stuck working for her.

Have visited this location multiple times to order a drink on my way through St Jacobs. I specifically ask for almond milk in said drink every time due to an allergy (and pay the additional fee) but can easily tell when almond milk is not used for the drink. 4/5 times I am given the incorrect order.

Ordered sausage sandwich, given RAW bacon instead. Told I could drive 15mins back to get it replaced...no apology or acknowledgement poor food handling!!! Eating raw bacon can increase your risk of foodborne illnesses, such as toxoplasmosis, trichinosis, and tapeworms.

Come here if you want to be stuck in the drive thru for the entire duration of your lunch break. No idea why they are super slow!

I've never felt so rushed through a drive thru. After literally every item I requested, I'd hear from the employee over the speaker: "...is that everything? ...is that all? ...are you done?" Or after a brief pause to decide on an alternative item because the location is out of something I wanted: "y