Review Tim Hortons - Sault Ste. Marie

The worst customer service EVER! I ordered my drinks, came prepared wrong. The cold drinks were a cup of ice, hardly any flavor. I did an online survey regarding my experience. To my surprise I received a phone call from Tom hortons. The representative apologized to me, and said to go back and the drinks would be replaced. I went there a couple of weeks later, I was told my name wasn't in the book. Tbet then brought the shift supervisor over who immediately stated she wasn't giving me free drinks. I tried to explain & she stared at me & repeated that if I didn't have a name she wouldn't do anything. I asked her to get the manager to call me whenever she's in. She told me to comeback tomorrow. I asked her to call I wasn't making a trip down for nothing. She reluctantly took my number. I waited but Noone called. The store is dirty, there was flies l over the doughnuts. No one cared when I told them

Sadly, the use of the public bathrooms is quite unreliable as this place often says the bathrooms are shut down for the day. Otherwise, this location hasn't given me reason to complain and is one of the locations I use more frequently than the others as this location provides good service and is in a convenient location of the city. Also, they have an ATM at the side of the parking lot which is handy.

The food service is great but the other day I made a complaint to the worker at the drive-thru about the abysmal condition of the drive-thru and parking lot because of the various large pot holes, I asked for her to forward the complaint to her manager and the owner. I went today and the issue has yet to be fixed, it would be really unfortunate for the owner of this Tim Horton's if one of these pot holes caused damage to someone's vehicle. Update It's been a week and still nothing has been done to fix the potholes. It's clearly obvious that the owner of this Tim Horton's location is ignorant to this issue and doesn't care if the issue causes damage to a customers vehicle. That is very poor management of a business.

Drive thru was crazy busy, so I went in and the service was delightful, order was exactly as ordered, clean, nice atmosphere

Tim Hortons in general is a lazy company suited best to take people's money for subpar quality. There is no consistency at any tims I go to. At this location I go in, order a toasted bagel with cream cheese. Upon taking my first bite it felt like the bagel had literally been taken out of the bag and had some cream cheese slapped on it. It was not toasted at all. I came back and told them its not toasted at all, to please toast it - they told me thats the standard toaster setting, so I asked for it double toasted. I waited a few minutes and they gave me a black bagel, with no exaggeration the bagel was overly burnt, not only the edges but the inside as well, it felt hard as a rock and dry as it crumbled to burnt pieces. How hard is it to make a bagel? It felt like I was in a sitcom to recieve one cold bagel entirely untoasted, then the following burnt to a crisp.

PREVIOUSLY, this location received a four star review from me. Recently, however, the management/ownership of this location has taken the totally immoral and unethical step of charging customers for considerably less product than other locations would provide. Tonight I attended this location and asked for large iced coffee. What I got was a cup of ice, and maybe three small mouthfuls of actual beverage. This appears to be normal practice and it’s a repulsive cost-cutting measure that is to the detriment of the customer experience. The onus should never be on the customer to ask for less ice, the onus should be on leadership to provide an actual product. If I wanted a cup of ice, I would ask for a cup of ice.

Fave timmies store closest to home. #JAMESTOWN REPPIN lol plus I love the birthday cake timbits with a nice TT DARK ROAST COFFEE

Weak, terrible coffee. Ordered a bacon farmers wrap and surprise surprise, no chipotle sauce on it. I guess you just get your food however the person feels like making it that day. The hell with this place, I'll drive the extra five minutes for Country Style.