Review Big Daddy's Pizza - Saint John

Ordered from this location regularly and once in a while the quality was lacking but I didn't complain because I believe in supporting small business, especially in these trying times. That said, the last three times I ordered the toppings were a mess and lacking and sloppy compared to the previous orders. I discreetly brought this to their attention and was very polite in how I raised my concern since I would like to order again from them. However, they did not respond for weeks, so I sent another message and asked if this was their contact email and they simply replied that was it was without any comments regarding my previous message to them. It doesn't send a good message to a loyal customer who lives in the city when a message is perceived to be ignored, especially considering how I was patient and didn't complain until it happened a third time. I wish I had a photo of the pizza before that was done well but all I have are photos of the last order. I have not ordered from this location since that last order as much as I enjoyed years of ordering from them overall. This is the importance of customer service. Sometimes I ordered through my partner or friends and so this is not a one time customer. I order 1 to 2 times a week for take out. If I ordered once a week from Big Daddy's at $25 average that works out to $1300 per annum and $13000 over ten years! I have reverted back to tried and true Romano's Pizza. My point is that I will order take out one way or another but if you want the advantage (as a business) of returning customers then when an issue is pointed out you probably should just make it right for the customer and let them continue supporting your business. Modified from 2 to 1 STAR, this is because of all the 5 star reviews suspiciously with no comments, likely friends/ family, workers, etc. So to help balance the true star rating I selected 1. I believe 2 or 3 stars is the reality here, most definitely not 4. I wish you all the best, however, and it is never too late to correct your business image. Cheers.

Really great pizza at a great price. Picked up a 12" square pizza and some wings on July 25, 2022. Price was right on and so was the taste, plenty for two people. Owner was very congenial too.

Well, firstly, I would like to clarify that I am not related to anyone at Big Daddy's nor do I know anyone working there. I was visiting family in Saint John and we decided to get pizza for a family get together. I don't know any pizza establishments in SaintJohn, as I live in Dartmouth, so we decided to support local and try Big Daddy's. I ordered two meat lover's pizzas from a lovely gentleman named Mac. He was very helpful and friendly. He made the ordering easy and when I arrived to pick up the pizzas they were piping hot, fresh out of the oven. 10 minutes later we sat down to dig in,and the pizzas were still hot. I order pizza in Dartmouth fairly often but nothing compared to the square meat lovers we devoured. I was impressed with the crust that was not greasy, great toppings and delicious sauce. It was very tasty. So much so, that the night before I was driving back to Nova Scotia, I had to have another Big Daddy's pizza. Definitely my go to pizza place whenever I visit Saint John.

Called at 1:20am after a night out with my friends and was told the pizza would be there shortly. Waited patiently until around 3:00am. Called again at that time and was greeted with excuses about the delivery service and how they had no way of getting ahold of them and said that the 3rd party delivery service ended at 2am even though we placed the order 20 minutes after 1am. They then said that they would get our order remade and send it out asap. Again, we waited until 3:45am and we called back to see where the pizza was and they instantly got defensive and accused us of threatening them when we just wanted to know where the pizza was and when it would arrive. We told them that since we waited 2.5 hours we would not be paying for the pizza because waiting that long for delivery is a bit ridiculous. They then resorted to cussing, yelling and completely talking over us on the phone. In all they have horrible customer service and will not be ordering from them again which is a shame because all of my previous experiences with them has been great until now. Ps we never got the pizza

Always great service and great food. But last few times I grabbed a donair they were overly greasy and falling apart. 9 times outta 10 the donair is great but the odd time it's just not even something you wanna eat it's so greasy and messy !

I love big daddy’s! My #1 pizza place in Saint John never disappointed in my meal and they are always so friendly.. waiting for my order right now hehe :)

Delicious and extremely friendly! Will definitely visit again next time I'm at Saint John!

Veggie sub with Donair Sauce. One guy said was the 3rd person in 9 months to order a veggie sub and the other guy had never made one. Both were very friendly and the sub was awesome. They're the top rated pizza joint in town according to trip advisor so I was hoping their oven baked subs would be as good and it was awesome.

Just finished your pizza for supper. Hands down the best pizza in the city with the best prices!!!

I love this place. Donair oven subs are to die for.And can't beat the prices and friendly staff.

Drove from east side to pick up pizza and garlic fingers, well worth the trip, delicious and very affordable, so much better than big box pizza.

Delicious food .always consistent which in my opinion is very important in the food industry.Great courteous staff as well.

Great pizza, great price, great service!!! New gluten free crust at a reasonable price!

Had a pizza at big daddy's pizza today and it was the best pizza I had. Great customer service too.

Amazing food, amazing prices and best donairs/donair pizza in the city! You’ll never be left hungry! �

Ordered a large amount of pizza for our hockey tournament. Excellent customer service, very accomodating as to the time we needed all the pizzas delivered. Best price around by far and last but not least —delicious pizza!!!

Omg best pizza I ever had!!!! You guys should open a shop in Fredericton!!!!!!

I say 5 star +++++++. Their pizza is great, donairs are super and prices are most reasonable. The only "problem" I have is that they make everything soooooooooooo good it is hard to decide what I want to eat. If I had the income, I would eat there four times a day and take home a couple for snacks. Thanks Big Daddy's

Really great pizza and good prices, owner and staff are very friendly!

On my way to the chilly camp with two 9'donair pizzas (by the way sale on today),first time for me....oh my,the most fabulous donair pizza I ever had,expect me for my Friday donair pizza from now on,I'm blessed to have Big daddy's pizza in Saint John

This is just where we go ! always great tasting delicious Food! Polite staff, affordable prices... Thanks for your great Customer Service

Best garlic fingers in the city hands down and donairs/donair pizza �

Not only does it taste good but they take care of my personnel requests for the pizza. Keep it up guys

My favorite pizza in saint john :) always fast and yummy pizza and very friendly staff :)